Remote Eligibility Specialist - Public Benefits

Jefferson County; Golden (CO); Híbrido; USD 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement matching

Wellness programs

Tuition reimbursement

Flexible schedules

Remote work options

Descripción de la vacante

Jefferson County is seeking a Call Center Associate Eligibility Specialist to assist individuals and families with public assistance programs such as Medicaid and SNAP. You will answer questions, explain documentation needs, and guide customers through applications and renewals.

Strong written notes and empathetic customer service are essential. The role is primarily desk-based, with remote work four days a week from 7:00am to 5:30pm, and on-site meetings, training, and occasional technical

Formación

• High school diploma or equivalent required.
• Minimum one year in high-volume customer service or call center.
• Experience determining eligibility for Medicaid/SNAP using CBMS.
• Bilingual skills preferred.
• Experience with de-escalation techniques.
• Experience entering and maintaining accurate information in complex systems.

Responsabilidades

• Answer high-volume inbound calls regarding public assistance programs, benefits, and case questions.
• Review CBMS and other systems to provide information on case status, eligibility, notices, interviews, and verification.
• Triage customer needs and determine next steps, including routing calls or scheduling appointments.
• Educate customers on programs, applications, required documents, timelines, and local resources.
• Document all interactions thoroughly in county systems with actions and follow-ups.
• Provide professional, empathetic, trauma-informed service in a fast-paced call center.
• Maintain productivity, quality, and timeliness while balancing efficiency and care.
• Assist customers with navigating online systems and completing processes for benefits.
• Send follow-up communications regarding verification or case clarification.
• Collaborate with Eligibility Specialists, Supervisors, Leads, and other staff to support timely service delivery.
• Maintain confidentiality and handle sensitive information per regulations.
• Perform other duties as assigned.

Conocimientos

Customer Service

Policy Knowledge

Attention to Detail

Communication Skills

Organization

Adaptability

Bilingual

Educación

High school diploma

Descripción del empleo

Jefferson County is seeking a Call Center Associate Eligibility Specialist to assist individuals and families with public assistance programs such as Medicaid and SNAP. You will answer questions, explain documentation needs, and guide customers through applications and renewals.

Strong written notes and empathetic customer service are essential. The role is primarily desk-based, with remote work four days a week from 7:00am to 5:30pm, and on-site meetings, training, and occasional technical