Eligibility Specialist 1 - Statewide Field Support Team

Choosecolumbusga; Georgia; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedule

Telework opportunities

Employee retirement plan

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical, dental, vision

Life insurance

Employee discount programs

Job summary

The Georgia Department of Human Services is recruiting an Eligibility Specialist 1 for statewide field support. You will support DFCS/OFI, processing fair hearing requests and maintaining accurate data records. The role offers telework opportunities where appropriate and a comprehensive benefits package.

Ideal candidates have strong customer service skills, attention to detail, and the ability to work independently while meeting policy guidelines and timelines.

Qualifications

• High School diploma or GED AND 1 year of related customer contact experience.

Responsibilities

• Process fair hearing requests for FS, FM, TANF, and ABD programs.
• Ensure eligibility requests are completed prior to submission to the Office of State Administrative Hearings.
• Monitor dashboard and daily assignments to track SOPs.
• Maintain a daily worker log.
• Input and update a high volume of data using standard office hardware and software.
• Research hearing results and ensure compliance with Federal Regulations.
• Performs other professional responsibilities as assigned.

Skills

Customer service

Data entry

Office software

Independent work

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Eligibility Specialist 1 - Statewide Field Support Team

Columbus Technical College

Sales & Business Development, Customer Service

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Specialist 1 - Statewide Field Support Team

Agency:

Department of Human Services

Job Description:

Stronger Families for a Stronger Georgia .

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service.

The Division of Family and Children Services (DFCS) / Office of Family Independence (OFI) is seeking candidates to fill several statewide positions as an Eligibility Specialist 1. The positions will report to an Eligibility Specialist Supervisor.

What we offer.

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

As a continuous recruitment posting, applications will be reviewed on an ongoing basis. Qualified applicants may be considered and hired as positions become available. We encourage interested applicants to apply even if there is not an immediate opening at the time of submission.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

• Applicant must pass mandatory standardize testing for the program assigned to the position to maintain the position.
• Mandatory training varies from eight to ten weeks depending on the assigned program and may be scheduled at any DFCS training sites throughout Georgia.
• Although employees may be authorized to telework, upon completion of training, employees may also be subject to report to an office as requested.

You may be assigned to one of the following Statewide Field Support Teams:

Fair Hearings

Roles and Responsibilities:

• Process fair hearing requests for FS, FM, TANF, and ABD programs for the State using appropriate criteria and policies consistently and according to established guidelines.
• Ensure eligibility fair hearing requests are completed prior to submission to the Office of State Administrative Hearings.
• Monitor dashboard and daily assignments to track fair hearing SOP.
• Maintain a daily worker log.
• Input and update a high volume of data using standard office hardware and software.
• Research hearing results and record data ensuring accurate completion and compliance of Federal Regulations.
• Performs other professional responsibilities as assigned.
• A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required.

Senior Supplemental Nutrition Assistance Program (Sr. SNAP)

Roles and Responsibilities:

• Process fair hearing requests for FS, FM, TANF, and ABD programs for the State using appropriate criteria and policies consistently and according to established guidelines.
• Ensure eligibility fair hearing requests are completed prior to submission to the Office of State Administrative Hearings.
• Monitor dashboard and daily assignments to track fair hearing SOP.
• Maintain a daily worker log.
• Input and update a high volume of data using standard office hardware and software.
• Research hearing results and record data ensuring accurate completion and compliance of Federal Regulations.
• Performs other professional responsibilities as assigned.
• A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required.

Minimum Qualifications:

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total four (4) years.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
• Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.
• Must be able to work independently.
• Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.

Additional Information

For more detailed information about the Georgia Department Human Services https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail] .

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High School diploma/GED and one (1) year of job-related customer contact/interaction experience.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.