Remote Eligibility Specialist - Family Services

Oklahoma Department Of Human Services; Miami (OK); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

In-person training

Travel paid for training

Job summary

The Oklahoma Department of Human Services in Miami, OK is seeking a Customer Service Eligibility Specialist to provide world-class service to Adult and Family Services clients. You will interview, process electronic applications, and renewals for SNAP, Child Care, and Medical, applying policy and documenting casework.

The role supports telework with in-office training for 120 days; occasional travel may be required. Preference may be given to applicants with call center experience.

Qualifications

• Level I requires two years of experience in administrative support, recordkeeping, customer service, or client service in a call center, business, healthcare, public sector, or social services environment.
• Level I may be met by an equivalent combination of education and experience (30 college hours per year of experience).
• Level II requires a bachelor's degree; or an associate’s degree plus two years of relevant experience; or substitutions of one year of experience for each year of a bachelor’s degree; or two years of experience as a Family Services Specialist.

Responsibilities

• Interviewing clients and processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, MEDICAL).
• Interpret and apply policy and procedures; document casework clearly and perform complex tasks.
• Provide first contact resolution for clients via our virtual eligibility center or online platforms, primarily through phone calls.

Skills

Customer service

Call center experience

Communication

Phone support

Education

Bachelor's degree

Associate’s degree

Equivalent experience

Job description

The Oklahoma Department of Human Services in Miami, OK is seeking a Customer Service Eligibility Specialist to provide world-class service to Adult and Family Services clients. You will interview, process electronic applications, and renewals for SNAP, Child Care, and Medical, applying policy and documenting casework.

The role supports telework with in-office training for 120 days; occasional travel may be required. Preference may be given to applicants with call center experience.