Remote Eligibility & Family Services Specialist

Oklahoma Department Of Human Services; Lawton (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

Oklahoma Department Of Human Services in Lawton, OK is seeking a Family Services Specialist I/II to deliver eligibility support for Adult and Family Services. The role involves interviewing, processing electronic applications, and renewals for SNAP, Child Care, and Medical programs, with documentation of casework and complex tasks as needed.

Training occurs in-office for the first 120 days, with eligibility to telework subject to agency approval.

Qualifications

• Level I requires two years of administrative support, recordkeeping, customer service, or client service experience in a relevant environment.
• Level II requires a bachelor’s degree; or associate’s degree plus two years of related experience.
• Equivalent combinations of education and experience allowed per the notice.

Responsibilities

• Provide customer service eligibility support for Adult and Family Services.
• Interview, process electronic applications and renewals for multiple programs and document casework.
• Handle first contact via phone and online channels with clear documentation.

Skills

Customer service

Administrative support

Recordkeeping

Client service

Education

Bachelor’s degree

Associate’s degree + 2 years experience

Job description

Oklahoma Department Of Human Services in Lawton, OK is seeking a Family Services Specialist I/II to deliver eligibility support for Adult and Family Services. The role involves interviewing, processing electronic applications, and renewals for SNAP, Child Care, and Medical programs, with documentation of casework and complex tasks as needed.

Training occurs in-office for the first 120 days, with eligibility to telework subject to agency approval.