Family Services Specialist: Caseload, Eligibility & Referrals

Oklahoma Department of Human Services; Sapulpa (OK); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Full State Employee Benefits

Mandatory training provided (JumpSTART

Job summary

Oklahoma Department of Human Services in Sapulpa, OK, is hiring for a full-time office-based position. Hours are Monday through Friday, 8:00 AM to 5:00 PM, with occasional travel.

The job involves greeting clients, assessing eligibility for Adult and Family Services, interviewing clients, and managing caseloads. Level I offers $37,440 annually and Level II offers $40,248 annually, with full state employee benefits.

Qualifications

• Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment.
• Equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Bachelor’s degree required for Level II.
• Associate’s degree plus two years of related experience for Level II.
• Equivalent combination substituting one year of professional experience for each year of the bachelor’s degree.
• Two years of experience as a Family Services Specialist for Level II.

Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

Skills

Administrative support

Customer service

Call center experience

Recordkeeping

Education

Bachelor's degree

Associate’s degree

Job description

Oklahoma Department of Human Services in Sapulpa, OK, is hiring for a full-time office-based position. Hours are Monday through Friday, 8:00 AM to 5:00 PM, with occasional travel.

The job involves greeting clients, assessing eligibility for Adult and Family Services, interviewing clients, and managing caseloads. Level I offers $37,440 annually and Level II offers $40,248 annually, with full state employee benefits.