Remote Eligibility Advisor I – Public Benefits

Texas Health and Human Services; Robstown (TX); Hybrid; USD 33,000 - 49,000; Full time

Benefits offered by this job

Health insurance (100% for eligible ft

Defined benefit pension plan

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services in Robstown, TX seeks an Eligibility Advisor I to determine financial eligibility for SNAP, TANF, Medicaid programs and related services. The role includes data entry, benefits computation, and strict adherence to regulatory timeframes in a fast-paced environment.

Qualified candidates will have a high school diploma or GED and at least one year of customer service experience. Telework eligibility allows flexible work arrangements where appropriate.

Qualifications

• High School Diploma or GED required.
• One year of customer service experience required.
• Thorough understanding of regulations and ability to learn policy details.

Responsibilities

• Interview applicants and recipients in person or by phone to determine financial eligibility for public assistance programs.
• Evaluate data from various sources and enter information into the eligibility system.
• Compute and authorize benefits based on eligibility determinations.
• Process work in accordance with state and federal regulations and procedures.
• Perform other duties as assigned.

Skills

Customer service

Verbal & written communication

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

Texas Health and Human Services in Robstown, TX seeks an Eligibility Advisor I to determine financial eligibility for SNAP, TANF, Medicaid programs and related services. The role includes data entry, benefits computation, and strict adherence to regulatory timeframes in a fast-paced environment.

Qualified candidates will have a high school diploma or GED and at least one year of customer service experience. Telework eligibility allows flexible work arrangements where appropriate.