Remote Elevator Tech Support Specialist

Behm Consulting LLC; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

PTO + paid holidays

Professional development opportunities

Supportive, innovative team culture

Job summary

Fox Valley Elevator in Wisconsin is seeking a mechanically skilled professional to move from fieldwork to a stable, office-based role. You will handle remote troubleshooting for residential elevator systems via phone and email, support field technicians with diagrams and manuals, and ensure code compliance for installations.

You will also provide parts quotes, assist with modernization projects, deliver training, document issues, track KPIs, and maintain strong customer relationships through

Qualifications

• Ability to diagnose and resolve issues remotely via phone or email.
• Strong mechanical and electrical understanding relevant to elevators.
• Comfort with reading schematics and service manuals.

Responsibilities

• Provide remote troubleshooting for residential elevator systems.
• Support field technicians with step-by-step guidance using diagrams and manuals.
• Ensure code compliance for installations.
• Provide parts quotes and coordinate with vendors.
• Assist with modernization projects for legacy systems.
• Deliver training to installation technicians.
• Document issues, track KPIs, and support call-center operations.
• Build strong customer relationships with clear communication.

Skills

Remote troubleshooting

Mechanical aptitude

Wiring diagrams reading

Communication skills

Computer literacy

Customer-first attitude

Tools

CRM systems

Ticketing tools

Job description

Fox Valley Elevator in Wisconsin is seeking a mechanically skilled professional to move from fieldwork to a stable, office-based role. You will handle remote troubleshooting for residential elevator systems via phone and email, support field technicians with diagrams and manuals, and ensure code compliance for installations.

You will also provide parts quotes, assist with modernization projects, deliver training, document issues, track KPIs, and maintain strong customer relationships through