Direct Hire Technical Support Specialist: Electrical/Mechanical

Behm Consulting LLC; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

PTO + paid holidays

Professional development opportunities

Supportive, innovative team culture

Job summary

Fox Valley Elevator in Wisconsin is seeking a mechanically skilled professional to move from fieldwork to a stable, office-based role. You will handle remote troubleshooting for residential elevator systems via phone and email, support field technicians with diagrams and manuals, and ensure code compliance for installations.

You will also provide parts quotes, assist with modernization projects, deliver training, document issues, track KPIs, and maintain strong customer relationships through

Qualifications

• Ability to diagnose and resolve issues remotely via phone or email.
• Strong mechanical and electrical understanding relevant to elevators.
• Comfort with reading schematics and service manuals.

Responsibilities

• Provide remote troubleshooting for residential elevator systems.
• Support field technicians with step-by-step guidance using diagrams and manuals.
• Ensure code compliance for installations.
• Provide parts quotes and coordinate with vendors.
• Assist with modernization projects for legacy systems.
• Deliver training to installation technicians.
• Document issues, track KPIs, and support call-center operations.
• Build strong customer relationships with clear communication.

Skills

Remote troubleshooting

Mechanical aptitude

Wiring diagrams reading

Communication skills

Computer literacy

Customer-first attitude

Tools

CRM systems

Ticketing tools

Job description

Fox Valley Elevator is a leading manufacturer of high-quality residential elevator systems. We're growing and looking for a mechanically skilled professional who wants to get off the road and into a stable, predictable, office-based role.

Fox Valley Elevator is a leading manufacturer of premium residential elevators and dumbwaiters, dedicated to improving accessibility, safety, and quality of life through innovative design and exceptional craftsmanship. Proudly manufacturing its products in Wisconsin, Fox Valley Elevator is recognized for its commitment to quality, continuous improvement, and delivering customized solutions that serve customers across the United States.

What You'll Do

• Remote Troubleshooting for elevator systems via phone and email
• Support field technicians with step‑by‑step guidance using schematics and manuals
• Ensure code compliance for residential elevator installations
• Provide parts quotes and coordinate with vendors
• Assist with modernization projects for legacy elevator systems
• Deliver training to installation technicians
• Document issues, track KPIs, and support call‑center operations
• Build strong customer relationships and provide clear, professional communication

What Makes You a Great Fit

• Strong problem‑solving mindset...
• Strong mechanical aptitude (HVAC, mechanical, electrical, elevator, or similar background)
• Ability to read wiring diagrams, schematics, and service manuals
• Excellent communication skills
• Comfortable using computers, CRM systems, and ticketing tools
• Strong problem‑solving mindset and customer‑first attitude

No degree required - hands‑on experience matters most.

Preferred (Not Required)

• Elevator industry experience
• CET, PMP, or other technical certifications
• Experience training technicians
• Knowledge of residential elevator codes
• Familiarity with modernization or legacy equipment
• PLC
• Mitsubishi and Siemens products.

Work Environment

• Office-based role with predictable daily routine
• Occasional site visits
• Extended phone/computer work
• Light lifting (up to 75 lbs)

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• PTO + paid holidays
• Professional development opportunities
• Supportive, innovative team culture

Fox Valley Elevator is an equal opportunity employer, welcoming applicants from all backgrounds and identities. We look forward to finding a passionate, skilled individual to join our team and contribute to technical excellence in elevator support and modernization.