Remote EEG Systems & Tech Ops Specialist

Stratus; Irving (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Stratus is seeking an EEG Technical Operations Specialist with a strong background in EEG monitoring and technical troubleshooting. The role requires ensuring HIPAA compliance and safeguarding PHI while collaborating with IT, vendors, and marketing to optimize remote EEG operations.

The ideal candidate will work closely with clinical site IT teams, vendors, and internal teams to address connectivity and software/hardware issues and to implement innovative solutions for improved patient care.

Qualifications

• 3+ years of EEG monitoring with a focus on troubleshooting and problem-solving.
• Knowledge of security protocols and HIPAA compliance.
• Strong understanding of EEG monitoring systems, software, and hardware.
• Proven ability to work with clinical site IT teams and external vendors.
• Experience with remote applications.

Responsibilities

• Serve as the primary point of contact for troubleshooting technical issues in-house and at clinical sites.
• Collaborate with clinical site help desks and IT support teams to resolve connectivity, software, and hardware problems affecting remote EEG monitoring.
• Develop and implement technical solutions to improve system reliability and patient care.
• Establish and maintain relationships with equipment vendors and remote application companies for system improvements.
• Coordinate with external vendors to facilitate new system implementations.
• Document all technical issues and resolutions for future reference.
• Assist in training and onboarding of new staff regarding technical processes and tools.
• Support daily operations and forward planning for the Remote Monitoring division.

Skills

EEG monitoring

Technical troubleshooting

Security protocols

HIPAA compliance

Communication

Organizational skills

Independent / team work

Tools

Natus Neuroworks

Nihon Kohden

Cadwell

Citrix

EMR systems

Job description

Stratus is seeking an EEG Technical Operations Specialist with a strong background in EEG monitoring and technical troubleshooting. The role requires ensuring HIPAA compliance and safeguarding PHI while collaborating with IT, vendors, and marketing to optimize remote EEG operations.

The ideal candidate will work closely with clinical site IT teams, vendors, and internal teams to address connectivity and software/hardware issues and to implement innovative solutions for improved patient care.