Remote eDiscovery Support Engineer

About Us; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Downtown DC area availability

Job summary

Casepoint is seeking a Technical Support Engineer to join its US-based team, supporting Government and Commercial customers with eDiscovery tasks and platform issues. The role emphasizes troubleshooting, data analysis, and collaboration with product teams to resolve complex data-related challenges.

The TSE will work remotely with local DMV-area availability and potential travel to customer sites. A robust foundation in eDiscovery, database concepts, and strong communication are required for

Qualifications

• Minimum 2 years in eDiscovery or related field
• Strong understanding of the EDRM lifecycle
• Ability to work in fast-paced, deadline-driven environments

Responsibilities

• Provide customer-facing technical support for Casepoint platform
• Troubleshoot ingestion, processing, productions, and data loading issues
• Develop root-cause analyses and assist with data migrations and integrations

Skills

eDiscovery

PostgreSQL

ELK Stack

Data analysis

Education

Bachelor's degree in CS/IT

Tools

Redis

RabbitMQ

SQL

Job description

Casepoint is seeking a Technical Support Engineer to join its US-based team, supporting Government and Commercial customers with eDiscovery tasks and platform issues. The role emphasizes troubleshooting, data analysis, and collaboration with product teams to resolve complex data-related challenges.

The TSE will work remotely with local DMV-area availability and potential travel to customer sites. A robust foundation in eDiscovery, database concepts, and strong communication are required for