Remote eCommerce & Retention Manager (Part-Time)

DTCPG; United States; On-site; USD 34,440 - 82,656; Part time

Job summary

DTCPG is seeking an eCommerce & Retention Manager (CPG subscription brands) for a part-time remote role. You will analyze subscription metrics, identify churn drivers, and implement retention initiatives across touchpoints to lift customer lifetime value.

You’ll work with clients to refine communications and enhance the customer experience, with a focus on measurable improvements. The role requires collaboration with cross-functional teams, experience with ecommerce and CRM tools, and the

Qualifications

• Strong customer retention skills and experience developing retention strategies for subscription or eCommerce businesses.
• Analytical skills to interpret data, identify trends, and translate insights into actionable initiatives.
• Clear, professional communication skills for collaborating with clients and cross-functional teams.
• Customer service skills and a customer-centric mindset to improve experience across the lifecycle.
• Experience with eCommerce platforms, subscription tools, and CRM or marketing automation systems.
• Ability to work independently in a remote, part-time environment and manage multiple client priorities.
• Background in CPG, DTC, or subscription brands is highly beneficial.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience

Responsibilities

• Analyze customer behavior and subscription metrics to identify opportunities to reduce churn.
• Collaborate with clients to refine customer communication journeys and improve service processes.
• Design and test offers, campaigns, and workflows to increase CLV and recurring revenue.
• Regularly report performance insights and recommendations to clients.
• Support remote, part-time operations across multiple client brands.

Skills

Retention strategy

Data analysis

Communication

Customer service

Remote work

E-commerce platforms

CRM/Marketing automation

CPG/DTC experience

Education

Bachelor's degree or equivalent

Tools

CRM systems

Marketing automation

Subscription tools

Analytics tools

Job description

DTCPG is seeking an eCommerce & Retention Manager (CPG subscription brands) for a part-time remote role. You will analyze subscription metrics, identify churn drivers, and implement retention initiatives across touchpoints to lift customer lifetime value.

You’ll work with clients to refine communications and enhance the customer experience, with a focus on measurable improvements. The role requires collaboration with cross-functional teams, experience with ecommerce and CRM tools, and the