Remote East Coast Regional Product Support Lead

SDLG NORTH AMERICA CORP.; Houston (TX); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

SDLG North America is seeking a Regional Product Support Manager to provide technical support and strengthen dealer service capabilities across the East Coast. This role combines remote troubleshooting with frequent dealer visits to resolve equipment issues, support warranty investigations, and improve service effectiveness.

The ideal candidate has practical heavy equipment experience, strong diagnostic skills, and the ability to work independently from a home base while traveling 60-70% to

Qualifications

• Five+ years of heavy equipment field or service experience.
• Hands-on ability diagnosing diesel engines, powertrains, hydraulics, electrical/electronic systems.
• Ability to explain findings to technicians and internal teams with clarity.
• Experience documenting cases, diagnostics, and warranty evidence accurately.
• Willingness to travel 60-70% from home base on the East Coast.

Responsibilities

• Provide remote and on-site technical support to dealer service teams across the East Coast.
• Gather equipment symptoms and tests to establish diagnostic plans and next steps.
• Prioritize cases and escalate when needed within two-hour standard.
• Diagnose engine, powertrain, hydraulic, electrical, CAN network issues using manuals and tools.
• Maintain case ownership through resolution and coordinate follow-up actions.
• Keep dealers and stakeholders informed of progress and needs.
• Maintain complete records in the CRM with all relevant case details.

Skills

Heavy equipment

Diesel engines

Powertrain diagnostics

CAN diagnostics

CRM systems

Tools

Diagnostic tools

CRM software

Job description

SDLG North America is seeking a Regional Product Support Manager to provide technical support and strengthen dealer service capabilities across the East Coast. This role combines remote troubleshooting with frequent dealer visits to resolve equipment issues, support warranty investigations, and improve service effectiveness.

The ideal candidate has practical heavy equipment experience, strong diagnostic skills, and the ability to work independently from a home base while traveling 60-70% to