Remote EAP Specialist — Caring Mental Health Support

Colorado Psychiatric; Eden Prairie (MN); Hybrid; USD 83,097,000 - 149,001,000; Full time

Job summary

UnitedHealth Group is seeking an EAP Specialist to provide telephonic assessment and solution-focused consultation for members with behavioral health benefits. You will assess risk, coordinate referrals, and support crisis intervention from a remote U.S. work location.

Expect a Thursday-Sunday 4PM–3AM Central schedule with overtime differentials. A Master’s/Doctoral degree and an active license are required, with CEAP preferred and residency in California suggested.

Qualifications

• Master's or Doctoral Degree in Counseling, Psychology, Social Work, or related field.
• Active, unrestricted, independent behavioral health license in the state of residence.
• 2+ years of clinical experience post-master's degree.
• Familiarity with EAP services, intake, referrals, and crisis protocols.
• Dedicated workspace and secure high-speed internet at home.

Responsibilities

• Take inbound calls in a call center setting.
• Assess risk to self or others and screen for co-morbidities.
• Conduct telephonic consultations with members.
• Use Solution Focused Consultation and Motivational Interviewing.
• Refer to employer, community, and cross-carrier resources.
• Provide guidance and information on difficult issues to colleagues.

Skills

Telephonic assessment

Solution-Focused Counseling

Crisis intervention

Communication skills

EMR systems

MS Office (Outlook/Teams)

Education

Master's or Doctoral Degree in Counseling/psychology/social work

Active license in state of residence

CEAP certification (preferred)

Tools

EMR systems

MS Office (Outlook/Teams)

Job description

UnitedHealth Group is seeking an EAP Specialist to provide telephonic assessment and solution-focused consultation for members with behavioral health benefits. You will assess risk, coordinate referrals, and support crisis intervention from a remote U.S. work location.

Expect a Thursday-Sunday 4PM–3AM Central schedule with overtime differentials. A Master’s/Doctoral degree and an active license are required, with CEAP preferred and residency in California suggested.