Remote EAP Clinical Counselor - 24/7 Crisis Support

CVS Health; Connecticut; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health is seeking an EAP Clinical Counselor for the Aetna Mental Well-being program. This remote, US‑based role delivers on‑demand behavioral health support via video, chat, or phone and requires 24/7 availability across time zones.

You will perform assessments, safety planning, triage, and information sharing with strict confidentiality. The position emphasizes clinical excellence, real‑time documentation, and seamless use of technology platforms to connect members to appropriate care while

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage; holiday coverage may be required.

Responsibilities

• Deliver on‑demand, single-session consultations, including clinical assessments, safety planning, triage, and informational support.
• Use phone, video, and chat platforms to connect members to the right solutions at the right time.
• Maintain accurate, timely documentation and ensure confidentiality per policies.
• Support members across communication modalities with strong rapport and care.

Skills

Crisis intervention

Behavioral health license

Call center

Multiplatform delivery

Education

Master's degree in behavioral health counseling

Job description

CVS Health is seeking an EAP Clinical Counselor for the Aetna Mental Well-being program. This remote, US‑based role delivers on‑demand behavioral health support via video, chat, or phone and requires 24/7 availability across time zones.

You will perform assessments, safety planning, triage, and information sharing with strict confidentiality. The position emphasizes clinical excellence, real‑time documentation, and seamless use of technology platforms to connect members to appropriate care while