REMOTE - Donation Support Services Coordinator - MID SHIFT

Lifeline of Ohio; Ohio; Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off

Remote work option

Professional development

Job summary

Lifeline of Ohio is seeking a Donation Support Services Coordinator for the mid shift to coordinate and promote organ, eye, and tissue donation across Ohio. This remote role interfaces with hospital staff, funeral homes, coroners, and tissue processors to ensure smooth operations, education for families, and adherence to governing regulations.

The position is full-time, benefits eligible, with shifts around 11:00AM–11:00PM or 12:00PM–12:00AM, including a training period in the day shift.

Qualifications

• Certification in a healthcare related field or secondary degree in education, medical or healthcare preferred.
• 2+ years experience working in a call center environment or a relevant combination of the above listed education and experience.
• Able to work mid shift hours.

Responsibilities

• Obtain and enter patient information from partners
• Assures pertinent referral/case information is communicated to appropriate internal and external stakeholders
• Communicates with external partners and provides necessary follow-up
• Identifies initial suitability for tissue and eye donors
• Assesses appropriate state donor registry for registry status or makes contact with appropriate organ procurement organization for designation.

Skills

Remote work

Call center experience

Data entry accuracy

Communication

Education

Healthcare certification

Job description

All Jobs > REMOTE - Donation Support Services Coordinator - MID SHIFT

Full-time

Description

Are you looking for a mission-driven career?

Lifeline of Ohio coordinates and promotes organ, eye, and tissue donation across Ohio, and we are seeking a Donation Support Services Coordinator - Mid Shift to join our team. A DSS Coordinator organizes and assists with tasks so that donation efforts run smoothly across multiple stakeholders. They provide communication and ensure compliance with all regulating, governing and accepting agencies to facilitate and maximize organ, eye and tissue donation. They work closely with hospital staff, funeral homes, coroners, tissue technicians and organ recovery staff to coordinate the donation process. They ensure all families are educated and aware of the opportunity to pursue organ, eye, and tissue donation.

*This is a full-time, non-exempt, benefits eligible position.

Schedule is 11:00AM-11:00PM or 12:00PM-12:00AM, and has three 12-hour shifts and one 4-hour shift per week.

Upon hire, the first week of training will be conducted during day shift hours

Only candidates working from Ohio, Indiana, Kentucky or South Carolina will be considered at this time.

Responsibilities

• Obtains and enters patient medical and social information provided by partners
• Assures pertinent referral/case information is communicated to appropriate internal and external stakeholders
• Communicates with external partners and provides necessary follow-up
• Identifies initial suitability for tissue and eye donors
• Assesses appropriate state donor registry for registry status or makes contact with appropriate organ procurement organization for designation.

Evaluation

• Documents and evaluates relevant medical suitability criteria for all potential tissue and eye donors
• Understands and applies all internal/ external policies, procedures and standards relevant to donor suitability
• Communicate with Coroner as applicable to obtain permission for donation and any requests
• Builds positive, productive and professional rapport with tissue processor staff

Authorization

1. Consults with internal and external partners in the coordination and authorization and UDRAI process for potential donors

2. Works with authorizing agent (aka legal next of kin) to:

• identify, discuss donation potential
• Provides core elements during authorization
• Compile medical/social questionnaire per governing agency guidelines

3. Supports donor family with follow-up as needed

4. Contacts tissue/eye processors for review and acceptance of donor

5. Communicates authorization information to both internal and external stakeholders (Tissue team, tissue/eye processors, Transportation, Coroner, Funeral Home, etc)

6. Documents required information in charting database

7. Works with Quality and Regulatory Affairs to ensure documentation standards are met and any deviations from policy or protocol are documented

Case Follow-up

• Coordinates transportation of donor for recovery
• Completes all “touch base” calls during progression of case and post case follow ups
• Determines appropriate approach intervals given case dynamics
• Ensures all case checklists are being completed in a timely manner during the progression of the case
• Delivers shift report and receives shift report from the previous shift Charge

Requirements

Education and Experience

• Certification in a healthcare related field or secondary degree in education, medical or healthcare preferred
• 2+ years experience working in a call center environment or a relevant combination of the above listed education and experience
• Able to work mid shift hours

Preferred Skills

• Commitment and enthusiasm about the organization’s mission and programs
• Can work effectively in a remote environment, utilizing multiple communication channels
• Ability to understand complex policies and procedures and follow directions accurately
• Detail-oriented with a critical degree of accuracy regarding data entry
• Friendly, helpful, and professional demeanor, both verbal and written
• Ability to work collaboratively with people from various backgrounds
• Competitive pay
• Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and FSA/HSA)
• Generous PTO bank available for immediate use, plus 9 company holidays and 2 floating holidays of your choice
• Paid Maternity, Paternity, and Family Leave
• Free, unlimited access for you and your partner to Maven , a virtual women's & family health platform
• Company provided term life, AD&DD, short-term and long-term disability insurance
• Company paid-for certifications and license renewals
• 401(k) plan (Traditional & Roth options) with company match
• Performance Bonuses
• Organizational dedication to internal advancement and promotion opportunities

Equal Opportunity Employer: Lifeline of Ohio is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status in employment decisions, including but not limited to recruitment, hiring, compensation, promotion, and termination. We are committed to providing a work environment free from discrimination and harassment, and we strive to foster a diverse and inclusive workplace. This commitment extends to all aspects of employment, including recruitment, selection, job assignment, training, benefits, and advancement opportunities. Lifeline of Ohio complies with all applicable federal, state, and local laws regarding equal employment opportunity.