Remote DoD RoIP/VoIP Systems Engineering Manager

Instant Connect; Chicago (IL); Ibrido; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Instant Connect in Chicago is looking for a System Engineering Manager to lead engineering and support teams across pre-sales and post-sales engagements. This position requires managing performance metrics, ensuring high-quality support, and engaging with both DoD and commercial clients.

The ideal candidate will have over 10 years of experience in systems engineering, technical support roles, and must possess an active US DoD Top Secret Security Clearance. The role is available for remote work.

Competenze

• 10+ years of experience in Radio over IP and Voice over IP systems engineering.
• Must have Active US DoD Top Secret Security Clearance.
• Experience managing technical support teams and SLA-driven support programs.

Mansioni

• Lead pre-sales and post-sales technical support teams.
• Ensure accountability for SLA performance metrics.
• Manage delivery of customer support for DoD and commercial sectors.

Conoscenze

Radio over IP systems engineering

Voice over IP systems engineering

Routing and switching

Technical support management

Communication skills

Formazione

Bachelor's degree in relevant field

Strumenti

Salesforce CRM

JIRA

Descrizione del lavoro

Instant Connect in Chicago is looking for a System Engineering Manager to lead engineering and support teams across pre-sales and post-sales engagements. This position requires managing performance metrics, ensuring high-quality support, and engaging with both DoD and commercial clients.

The ideal candidate will have over 10 years of experience in systems engineering, technical support roles, and must possess an active US DoD Top Secret Security Clearance. The role is available for remote work.