Remote Disputes Team Leader – E‑Commerce Payments

GT Ecom; United States; Remoto; USD 55.000 - 103.000; Tempo pieno

Descrizione del lavoro

GT Ecom is seeking a Klarna Disputes Team Leader to scale and optimize our disputes operations across Adyen and Shopify Payments. As part of the Customer Experience function, you will lead a remote team, set KPI targets, and drive process improvements to reduce revenue loss and improve win rates.

We value hands-on dispute management experience for Klarna and related platforms, 5+ years in e-commerce disputes, and a track record of remote leadership.

Competenze

• Hands-on experience managing disputes for Klarna, Adyen and Shopify Payments; PayPal a plus.
• 5+ years in e-commerce or payment dispute resolution; 3+ years leading a Klarna dispute team.
• Led a remote team in chargeback or fraud operations with KPI-driven performance.
• Audit evidence submissions with precision; balance compliance and business impact.

Mansioni

• Lead and scale the Klarna disputes operations across platforms.
• Improve consistency of responses and documentation; train the team.
• Reduce revenue loss by optimizing dispute resolution processes.
• Strengthen cross-functional communication with internal stakeholders.

Conoscenze

Disputes management

Klarna disputes

Team leadership (remote)

Analytics & KPIs

Process improvement

Strumenti

Google Workspace

Excel

Notion

Slack

Descrizione del lavoro

GT Ecom is seeking a Klarna Disputes Team Leader to scale and optimize our disputes operations across Adyen and Shopify Payments. As part of the Customer Experience function, you will lead a remote team, set KPI targets, and drive process improvements to reduce revenue loss and improve win rates.

We value hands-on dispute management experience for Klarna and related platforms, 5+ years in e-commerce disputes, and a track record of remote leadership.