Delivery Manager - Klarna Payments

Klarna; San Francisco (CA); On-site; USD 130,000 - 190,000; Full time

Job summary

Klarna is seeking a Delivery Manager for Klarna Payments in the United States. You will own partner integrations end-to-end, from scoping through go-live and beyond, coordinating with product, engineering, and GTM teams.

You will troubleshoot real-time API and payment issues and leverage AI tools to speed delivery while maintaining Klarna's high-quality standards. Experience in payments, strong stakeholder communication, and the ability to translate technical requirements into actionable plans

Qualifications

• 3+ years in technical program or delivery management or complex integration delivery, esp. payments/fintech.

Responsibilities

• Manage multiple partner implementations from scoping to go-live.
• Troubleshoot partner API and payment issues in real time.
• Leverage AI tools to accelerate delivery and define integration priorities.
• Ensure implementations meet Klarna quality standards.
• Provide feedback to improve product and integration frameworks.

Skills

Delivery management

API troubleshooting

AI tools usage

Stakeholder communication

Payments domain knowledge

Tools

Integration platforms

E-commerce platforms

Job description

Delivery Manager — Klarna Payments

Klarna, briefly At Klarna, we’re building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working here means taking on problems most companies never get to solve, and being hands‑on enough that the interesting part of the work lands with you, not someone else — you’ll build with AI, not watch it happen.

This is the stretch zone. Come find out what you’re capable of.

About The Role

When a partner integrates Klarna Payments, someone has to turn scoping conversations and technical requirements into an integration that actually goes live — and keeps working. That’s you. You’ll own that relationship end to end, running multiple concurrent partner implementations at once, hands‑on across the full lifecycle from scoping and solution alignment through go‑live and beyond.

You’ll be the person partners call when something breaks — working through APIs, payment processing, and the operational dependencies around both, in real time.

Because you’ll understand partner systems, e‑commerce platforms, and the payments ecosystem better than almost anyone else in the building, you’ll feed that back into how Klarna builds: its products, its integration frameworks, and how the team works.

What You’ll Do

• Run multiple concurrent partner implementations at once, from scoping and solution alignment through go‑live.
• Troubleshoot partner‑reported technical issues in real time and guide them through APIs, payment processing, and the operational dependencies around both.
• Use AI tools to move faster through delivery work, and work with Product, Engineering, and Go‑to‑Market to define integration scope and delivery priorities.
• Hold every implementation to Klarna’s quality standards, not just "it works."
• Turn what you learn about partner systems and the payments ecosystem into concrete feedback that improves Klarna’s products and integration frameworks.

Who You Are

• Spent 3+ years in technical program or delivery management, partner‑led implementations, or complex integration delivery — in payments, fintech, or a related industry — running multi‑stakeholder projects with a structured, analytical approach.
• Understanding integrations, APIs, and system architectures well enough to troubleshoot them yourself.
• Using AI tools yourself, and pushing for their use across the team when they make delivery faster or better.
• Moving comfortably between technical discussions with engineering and commercial conversations with partners, and explaining a technical problem clearly to both.
• Knowledge of e‑commerce platforms, shop systems, or payment solutions.
• Driving toward a solution without waiting to be told what the priority is.
• Capturing details other people miss, and breaking complex projects down into clear, deliverable‑sized pieces.

Things you should know before applying

• Working together: we value co‑located teams; most teams currently meet in the office 2–3 days per week, and this varies by team and can change over time.
• Non‑obvious backgrounds are welcome. Diversity of skills, perspectives and backgrounds is how we create, innovate, and disrupt like no other.
• Final compensation will be based on the candidate’s qualifications, skills, and experience.