Patient Liaison Scheduler -Remote -EST or CST Must reside in the United States

Freddie Mac; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Upstream Rehabilitation is seeking a remote Patient Liaison to handle patient intake, scheduling, and ensure appropriate care. This role requires strong communication skills, relationship building, and multitasking capabilities, with an emphasis on managing patient appointments and related tasks. The position comes with various benefits, including medical insurance and paid time off.

Benefits

Paid Charity Day annually

Medical, Dental, Vision, Life, and Disability insurance

Paid time off and holidays

401(k) plan with company match

Qualifications

• Experience in data entry and managing incoming calls.
• Familiarity with Upstream's services, including physical and occupational therapy.

Responsibilities

• Support scheduling of evaluations and treatments.
• Review referral sources and documentation for scheduling.
• Use Patient Liaison mapping system to assign patients.

Skills

Relationship-building

Interpersonal skills

Multitasking

Problem-solving

Conflict resolution

Excellent communication

Education

High school diploma or equivalent

Tools

EMR

Microsoft Office

Job description

Upstream Rehabilitation - Remote Patient Liaison

Upstream Rehabilitation is seeking a REMOTE Patient Liaison (must reside in the United States) to join our team. The Patient Liaison handles patient intake, scheduling, and related tasks to ensure timely and appropriate care.

Responsibilities:

1. Support scheduling of evaluations and treatments, ensuring timely appointments that meet medical needs.
2. Review referral sources and documentation to gather necessary information for scheduling.
3. Use the Patient Liaison mapping system to assign patients to appropriate clinics and specialties.
4. Record communication preferences with case managers, networks, attorneys, or other entities.
5. Respond to weekly reports and feedback, reporting progress and issues to supervisors.
6. Process Functional Capacity Evaluations (FCEs) and other functional testing as directed.
7. Develop and maintain relationships with clinics, referral sources, and networks.
8. Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Experience in data entry and managing incoming calls.
• Strong relationship-building and interpersonal skills.
• Ability to multitask and problem-solve, including conflict resolution.
• Familiarity with Upstream's services, including physical and occupational therapy, dry needling, etc.
• Proficiency with computer platforms including EMR, Microsoft Office, and web portals.
• Excellent communication skills, both oral and written.

Benefits:

• Paid Charity Day annually.
• Medical, Dental, Vision, Life, and Disability insurance.
• Paid time off and holidays.
• 401(k) plan with company match.

This position is in a remote contact center environment, requiring 100% phone work. The job description is subject to change, and accommodations can be made for disabilities.

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Click here to learn more about Upstream.

Upstream Rehabilitation is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.