Remote Dispatcher II: Control Tower & Route Tracking

CEVA Logistics; Houston (TX); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k)

Remote work

Tuition reimbursement

Health insurance

Job summary

CEVA Logistics in Houston, TX or Troy, OH is seeking a Dispatcher II to monitor routes for dedicated drivers and ensure DOT regulatory compliance. You will coordinate shipments, provide driver support, and maintain clear customer communications.

You will use Samsara E-Log and Matrix TMS, perform tracking updates, and help with time-sensitive cargo prioritization while upholding CEVA's values and service standards.

Qualifications

• High School Diploma or GED required; Bachelor's Degree in related field preferred.
• Minimum two years related dispatch, track & tracing experience.
• Minimum three years transportation industry experience preferred.

Responsibilities

• Develop and maintain excellent customer service to internal and external customers.
• Tracking & Tracing Drivers in dedicated American Honda Network.
• Provide Support to Drivers for service issues, equipment issues, delivery issues, etc.
• Contact Drivers for follow-up on delivery concerns.
• Provide Email Communication to field / customer / CEVA on service delay impacts to parts delivery.
• Utilize Samsara system to aid in tracking & tracing drivers.
• Utilize CEVA's Matrix TMS to view routes and monitor driver route performance and tracking of deliveries.
• Ensure compliance with DOT regulations and established internal policies and guidelines.
• Prioritize time sensitive cargo.
• Support tracking and tracing of drivers to update TMS system along with updating customer.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School Diploma or GED

Bachelor's Degree in related field (preferred)

Tools

Samsara E-Log

Driver Safety Camera

Matrix TMS

Microsoft Office

Job description

CEVA Logistics in Houston, TX or Troy, OH is seeking a Dispatcher II to monitor routes for dedicated drivers and ensure DOT regulatory compliance. You will coordinate shipments, provide driver support, and maintain clear customer communications.

You will use Samsara E-Log and Matrix TMS, perform tracking updates, and help with time-sensitive cargo prioritization while upholding CEVA's values and service standards.