Remote Director, Platform Engineering & Reliability

Ladders; United States; Remote; USD 206,000 - 309,000; Full time

Benefits offered by this job

RSUs

ESPP

Flexible time off

Health insurance

401(k) match

Life insurance

Home office allowance

Phone reimbursement

Wellness coach

Gym reimbursement

Job summary

Ladders is seeking a Director, Software Engineering for Agent Platform to lead a globally distributed engineering organization responsible for performance, reliability, and evolution of a critical software platform. This role blends hands-on technical depth with people leadership and executive communication during high‑stakes events.

This remote role requires scaling architecture, improving observability, and ensuring the team delivers dependable outcomes for customers, while guiding four

Qualifications

• 12+ years in software engineering with 3+ years leading multiple teams in SaaS or cloud environments.
• Experience managing engineering teams across different time zones and cultures.
• Strong background in distributed backend systems, including cloud infrastructure and Kubernetes.
• Ability to communicate effectively with executives and customers, even in challenging situations.
• Demonstrated track record of predictable project execution and ownership.
• Experience managing managers and enhancing team capabilities.
• Business acumen to connect engineering efforts with customer outcomes.

Responsibilities

• Own the end-to-end delivery and operational health of the platform organization.
• Drive reliability initiatives to reduce incidents and improve observability.
• Lead and develop four engineering managers across multiple geographies.
• Represent the domain to executives and customers, especially during incidents.
• Collaborate with cross-functional teams to achieve shared goals.
• Oversee the transition from a monolithic to a scalable service architecture.
• Plan capacity and headcount while balancing reliability and feature delivery.

Skills

Leadership of multiple teams

Global team management

Executive communication

Project ownership

People management

Business acumen

Tools

Kubernetes

Cloud infrastructure

Job description

Ladders is seeking a Director, Software Engineering for Agent Platform to lead a globally distributed engineering organization responsible for performance, reliability, and evolution of a critical software platform. This role blends hands-on technical depth with people leadership and executive communication during high‑stakes events.

This remote role requires scaling architecture, improving observability, and ensuring the team delivers dependable outcomes for customers, while guiding four