Remote Director of Technology Operations IT Excellence

McNees Wallace & Nurick LLC; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

McNees Wallace & Nurick LLC, a full-service law firm, seeks a Director of Technology Operations to lead day-to-day technology services across offices and support attorneys and staff. The role reports to the CIO and oversees training, service desk, cloud, and infrastructure initiatives to drive reliability and continuous improvement.

The position emphasizes automation, AI-enabled improvements, budgeting, vendor partnerships, and shaping the technology roadmap with a security focus and exceptional

Qualifications

• Bachelor's degree in Information Science, Information Technology, or related field.
• 10+ years of progressive IT experience, including at least 5 years in a leadership or management role.
• Demonstrated experience in strategic planning, project management, and process improvement.
• Strong leadership, coaching, and team-development capabilities.
• Excellent communication, stakeholder management, and relationship-building skills.
• Working knowledge of enterprise networking, virtualization, endpoint management, and information security best practices.
• Strong experience with Microsoft Azure, Microsoft 365, network technologies, conference systems, and security foundations.
• Proven success managing SLAs, KPIs, operational budgets, and technology service delivery.
• Relevant certifications such as ITIL v4 Foundation, PMP, Microsoft Azure certifications, Security+, or CISSP are preferred.
• Experience in a law firm or professional services environment is preferred.
• Ability to support critical incidents outside normal business hours and travel occasionally to regional offices as needed.

Responsibilities

• Lead, mentor, and develop teams across technology training, service desk, and cloud & infrastructure operations.
• Foster a culture of accountability, continuous improvement, collaboration, and operational excellence.
• Partner with the CIO to establish operational priorities, budgets, and technology roadmaps aligned with firm objectives.
• Oversee the successful delivery and adoption of new technology initiatives and organizational change management efforts.
• Manage vendor relationships, contract negotiations, and service level performance.
• Define, monitor, and report on KPIs and SLAs across technology operations.
• Lead workforce planning, hiring, employee development, and succession planning initiatives.
• Serve as a key liaison between IT and business stakeholders to ensure technology solutions support evolving organizational needs.
• Drive automation and AI-enabled operational improvements that enhance efficiency and reduce resolution times.
• Ensure effective technology onboarding, user training, and ongoing educational programs that maximize technology adoption and proficiency.
• Oversee the delivery of responsive, high-quality end-user support and continuous improvement of the IT service management program.
• Guide cloud infrastructure strategy, network operations, security, disaster recovery, business continuity planning, endpoint management, and compliance initiatives.

Skills

IT Leadership

Strategic Planning

Project Management

Stakeholder Management

Automation & AI

Education

Bachelor's degree in Information Science/Information Technology

Tools

Microsoft Azure

Microsoft 365

Network Technologies

Security Foundations

Endpoint Management

Job description

McNees Wallace & Nurick LLC, a full-service law firm, seeks a Director of Technology Operations to lead day-to-day technology services across offices and support attorneys and staff. The role reports to the CIO and oversees training, service desk, cloud, and infrastructure initiatives to drive reliability and continuous improvement.

The position emphasizes automation, AI-enabled improvements, budgeting, vendor partnerships, and shaping the technology roadmap with a security focus and exceptional