Director of Technology Operations

McNees Wallace & Nurick; Pittsburgh (Allegheny County); On-site; USD 140,000 - 190,000; Full time

Job summary

McNees Wallace & Nurick, a prominent law firm, seeks a Director of Technology Operations to lead the daily delivery and ongoing improvement of technology services supporting attorneys and staff across multiple offices.

Reporting to the CIO, this role directs training, service desk, cloud, and infrastructure operations, shaping IT strategy and budgets while guiding organizational change and innovation. A strong leader with PKI in security and vendor management is essential.

Qualifications

• Bachelor's degree in Information Science, Information Technology, or related field, or equivalent experience.
• 10+ years IT experience with at least 5 years in leadership or management.
• Experience in strategic planning, project management, and process improvement.
• Strong leadership, coaching, and team-development capabilities.
• Excellent communication and stakeholder management skills.
• Service-oriented with focus on user experience.
• Knowledge of enterprise networking, virtualization, endpoint management, and information security best practices.
• Experience with Microsoft Azure, Microsoft 365, and security foundations.
• Certifications such as ITIL v4 Foundation, PMP, Azure, Security+ or CISSP preferred.
• Experience in a law firm or professional services environment preferred.

Responsibilities

• Lead technology training, service desk, and cloud/infrastructure operations.
• Drive accountability and continuous improvement across IT operations.
• Partner with the CIO to set priorities, budgets, and roadmaps.
• Oversee new technology delivery, adoption, and change management.
• Manage vendors, contracts, and SLA/KPI performance.
• Define and report on KPIs and SLAs for technology operations.
• Lead workforce planning, hiring, and staff development.
• Coordinate IT with business stakeholders to meet evolving needs.
• Drive automation and AI-enabled improvements to increase efficiency.
• Ensure onboarding, training, and ongoing education for tech adoption.
• Oversee high-quality end-user support and ongoing IT service management improvements.
• Shape cloud infrastructure strategy, network operations, security, DR/BC, endpoint management, and compliance initiatives.

Skills

Leadership

Strategic Planning

Project Management

Communication

Stakeholder Management

IT Operations

Cloud Computing

Security Best Practices

Incident Management

Education

Bachelor's degree in Information Science/Information Technology

Tools

Azure

Microsoft 365

Networking

Endpoint Management

Virtualization

Security

Job description

Joining McNees Wallace & Nurick LLC means becoming part of a team that values your voice, your growth, and your impact on clients, colleagues, and the communities we serve. Since 1935, McNees has been a trusted, client-focused law firm delivering practical, results-driven legal solutions with integrity and a client-first philosophy. We are a full-service firm with more than 170 attorneys and 350 professionals, committed to excellence across a wide range of practice areas and industries.

At McNees, we are guided by our core values of authentic relationships, excellence, growth, and balance to foster collaboration and innovation. We support your success through mentorship, leadership development, and continuous learning opportunities. Our commitment to community runs deep, with a strong tradition of stewardship through pro bono work, charitable initiatives, and civic engagement. We also prioritize flexibility and well-being with a family-focused culture, reasonable revenue hour expectations, and technology that drives efficiency.

If you’re looking for an opportunity to do meaningful work with people who value integrity and collaboration, you’ll feel at home at McNees.

McNees, Wallace & Nurick is actively seeking a Director of Technology Operations to join our Information Technology department. At McNees, we believe our people are our greatest asset. We foster a culture of integrity, innovation, and collaboration - where your ideas matter, and your contributions make a real impact. This position would lead the day-to-day delivery, reliability, and continuous improvement of technology services that support attorneys and professional staff across multiple offices. Reporting directly to the CIO, this leadership role oversees technology training, service desk operations, and cloud and infrastructure services while helping shape the future of technology through innovation, automation, and scalable operational strategies.

Responsibilities

• Lead, mentor, and develop teams across technology training, service desk, and cloud & infrastructure operations.
• Foster a culture of accountability, continuous improvement, collaboration, and operational excellence.
• Partner with the CIO to establish operational priorities, budgets, and technology roadmaps aligned with firm objectives.
• Oversee the successful delivery and adoption of new technology initiatives and organizational change management efforts.
• Manage vendor relationships, contract negotiations, and service level performance.
• Define, monitor, and report on KPIs and SLAs across technology operations.
• Lead workforce planning, hiring, employee development, and succession planning initiatives.
• Serve as a key liaison between IT and business stakeholders to ensure technology solutions support evolving organizational needs.
• Drive automation and AI-enabled operational improvements that enhance efficiency and reduce resolution times.
• Ensure effective technology onboarding, user training, and ongoing educational programs that maximize technology adoption and proficiency.
• Oversee the delivery of responsive, high-quality end-user support and continuous improvement of the IT service management program.
• Guide cloud infrastructure strategy, network operations, security, disaster recovery, business continuity planning, endpoint management, and compliance initiatives.

Requirements

• Bachelor's degree in Information Science, Information Technology, or a related field, or an equivalent combination of education and experience.
• 10+ years of progressive IT experience, including at least 5 years in a leadership or management role.
• Demonstrated experience in strategic planning, project management, and process improvement.
• Strong leadership, coaching, and team-development capabilities.
• Excellent communication, stakeholder management, and relationship-building skills.
• Service-oriented mindset with a focus on delivering an exceptional user experience.
• Working knowledge of enterprise networking, virtualization, endpoint management, and information security best practices.
• Strong experience with Microsoft Azure, Microsoft 365, network technologies, conference systems, and security foundations.
• Proven success managing SLAs, KPIs, operational budgets, and technology service delivery.
• Relevant certifications such as ITIL v4 Foundation, PMP, Microsoft Azure certifications, Security+, or CISSP are preferred.
• Experience in a law firm or professional services environment is preferred, including familiarity with legal technology platforms.
• Ability to support critical incidents outside normal business hours and travel occasionally to regional offices as needed.

About McNees

Headquartered in Harrisburg, Pa., McNees operates offices across Pennsylvania, Maryland, Ohio, and Washington, D.C., giving our team a broad regional footprint and diverse opportunities for collaboration. We are ranked among the NLJ 500, Best Law Firms, and Best Lawyers, and nationally recognized for excellence in areas such as construction litigation and energy law.

Our attorneys deliver tailored strategies to businesses, individuals, and organizations across industries, including real estate, energy, healthcare, banking and finance, insurance, construction, and technology. We also have a strong presence in public sector law, advocating for clients in regulatory and legislative matters at all levels of government.

Our services span corporate law, real estate and construction, labor and employment, litigation, tax, intellectual property, energy and environmental, estate planning, and public sector law, complemented by affiliated businesses like Apollo Communications (strategic marketing and PR), Keystone Municipal Solutions (municipal consulting), and Pine Street Land Company (title and settlement services).

McNees offers an engaging work environment, robust opportunities for professional development, challenging and rewarding career paths, and competitive compensation.

McNees is an Equal Opportunity Employer.

Employment decisions are made without regard to any trait protected by law.