Remote Director of Contract Validation & Client Engagement

Norstella; Nashville (TN); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

HSA/FSA

Dental & Vision

Life/AD&D

401k

Disability insurance

Parental leave

PTO & holidays

Job summary

Norstella is seeking a Director of Client Engagement, Contract Validation to lead delivery, relationships, and outcomes across a portfolio of life sciences accounts. You will provide thought leadership in contract compliance and rebate management to customers and internal teams.

You will collaborate with data advisors, cross-functional teams, and sales to translate client needs into scalable services, manage end-to-end engagements, and identify opportunities to expand engagements while

Qualifications

• 5+ years in life sciences consulting, market access, or managed care.
• Experience with payer contracting, formulary management, or rebate operations.
• Familiarity with MMIT or equivalent payer data platforms.
• Strong analytical and data interpretation skills.
• Experience operating as a strategic advisor to external clients — not just internal stakeholders.
• Demonstrated ability to work autonomously and define scope independently.
• Experience optimizing and scaling service offerings.
• Experience managing complex client engagements end to end including difficult conversations and expectation management.
• Comfort with ambiguity and building processes.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Build and maintain trusted advisor relationships with market access, finance, and contracting stakeholders at pharmaceutical manufacturers.
• Lead the end-to-end delivery of contract compliance validation engagements using MMIT formulary, coverage, and payer data.
• Ensure client contract terms are accurately reflected and validated against payer requirements.
• Collaborate with our data advisors to ensure our customers are receiving optimal outcomes.
• Support clients in identifying rebate discrepancies, analyzing gross-to-net exposure, and ensuring rebate obligations align with contracted payer commitments.
• Collaborate with analytics teams to surface insights from MMIT data.
• Partner with data, analytics, product, and sales teams to translate client needs into deliverables.
• Coordinate project timelines, resource allocation, and milestone tracking across concurrent engagements.
• Identify opportunities to expand engagements, refine service delivery methodologies, and contribute to the build-out of scalable contract validation frameworks.
• Support sales in scoping new client opportunities.
• All other duties, as assigned.

Skills

Life sciences consulting

Market access

Managed care

Payer contracting

Data interpretation

Strategic advisor

Autonomous work

Service delivery

Education

MBA

Tools

MMIT

Job description

Norstella is seeking a Director of Client Engagement, Contract Validation to lead delivery, relationships, and outcomes across a portfolio of life sciences accounts. You will provide thought leadership in contract compliance and rebate management to customers and internal teams.

You will collaborate with data advisors, cross-functional teams, and sales to translate client needs into scalable services, manage end-to-end engagements, and identify opportunities to expand engagements while