Director of Client Engagement & Contract Validation

Norstella; Pierre (SD); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

HSA / FSA

Dental & Vision

Life insurance

401k with company match

Short & long-term disability

Parental leave

Paid time off

Job summary

Norstella is seeking a Director of Client Engagement, Contract Validation to lead delivery, relationships, and outcomes across a portfolio of life sciences accounts in a remote US role. You will shape contract compliance and rebate management with clients and cross‑functional teams.

Ideal candidates have 5+ years in life sciences consulting, payer contracting, and strong analytical skills, with a track record as a strategic advisor and autonomous problem solver in complex engagements.

Qualifications

• 5+ years in life sciences consulting, market access, or managed care.
• Experience with payer contracting, formulary management, or rebate operations.
• Familiarity with MMIT or equivalent payer data platforms.
• Strong analytical and data interpretation skills.
• Experience operating as a strategic advisor to external clients — not just internal stakeholders.
• Demonstrated ability to work autonomously and define scope independently.
• Experience optimizing and scaling service offerings.
• Experience managing complex client engagements end to end including difficult conversations and expectation management.

Responsibilities

• Lead the end‑to‑end delivery of contract compliance validation engagements using MMIT formulary, coverage, and payer data.
• Ensure client contract terms are accurately reflected and validated against payer requirements.
• Collaborate with data advisors to ensure customers are receiving optimal outcomes.
• Coordinate project timelines, resource allocation, and milestone tracking across concurrent engagements.
• Identify opportunities to expand engagements and refine service delivery methodologies.

Job description

Norstella is seeking a Director of Client Engagement, Contract Validation to lead delivery, relationships, and outcomes across a portfolio of life sciences accounts in a remote US role. You will shape contract compliance and rebate management with clients and cross‑functional teams.

Ideal candidates have 5+ years in life sciences consulting, payer contracting, and strong analytical skills, with a track record as a strategic advisor and autonomous problem solver in complex engagements.