Remote Director of Business Processes & AI Optimization

Ncscredit; Highland Heights (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid holiday

PTO (Paid Time Off)

Flextime

Work from Home

Life, health, dental coverage

401k with company match

Team building & events

Professional environment

Job summary

NCS Credit is seeking a Director of Business Processes to drive organizational scalability and operational excellence. You will lead cross-functional process improvement initiatives, establish and maintain the BPM framework, and partner with business and technology leaders to boost capacity and productivity.

In this role you will design and implement automation, AI-enabled solutions, and KPI-driven governance, delivering measurable improvements in workflows, client and employee experiences, and

Qualifications

• Bachelor’s degree or equivalent in business, operations, industrial engineering, information systems, or related field.
• Five+ years of process improvement, business analysis, operational excellence, or operations management.
• Two+ years supervising a team of analysts.
• Experience with process mapping, root cause analysis, requirements development, cross-functional implementation, and performance measurement.
• Experience building business cases, ROI analyses, or capacity models to support investments.
• Lean, Six Sigma, business analysis, or PM certification preferred.

Responsibilities

• Lead process improvement projects from design through implementation and optimization.
• Develop and manage the Operational Business Analyst team for measurable outcomes.
• Standardize, automate, and redesign processes to increase capacity and efficiency.
• Identify and remove waste, bottlenecks, and non-value-added activities.
• Improve end-to-end workflows for revenue growth and customer experiences.
• Ensure processes and controls support growth and training.
• Establish a Business Process Management framework, inventory, and governance.
• Define ownership, workflows, and performance expectations across operations.
• Analyze process performance, risks, and maturity; prioritize improvements.
• Maintain Confluence as the source of truth for process docs.
• Leverage automation, AI, and system integrations.
• Translate business requirements into technology and AI solutions.
• Develop business cases, ROI analyses, and improvement roadmaps.
• Establish KPIs, controls, and measure impact of improvements.

Skills

Systems thinking

Business acumen

Leadership

Cross-functional collaboration

Analytical problem-solving

Automation/AI awareness

Clear communication

Education

Bachelor’s degree in business/ops/engineering or related field

Five+ years process improvement/operational excellence

Two+ years supervising a team of analysts

Lean, Six Sigma or project management certification preferred

Job description

NCS Credit is seeking a Director of Business Processes to drive organizational scalability and operational excellence. You will lead cross-functional process improvement initiatives, establish and maintain the BPM framework, and partner with business and technology leaders to boost capacity and productivity.

In this role you will design and implement automation, AI-enabled solutions, and KPI-driven governance, delivering measurable improvements in workflows, client and employee experiences, and