Remote Director, Member Success & Partnerships
OCHIN, Inc.
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Job summary
OCHIN is seeking a Director of Member Success to lead the Account Management team, ensuring high-touch, proactive engagement with acute care and ambulatory members. You will partner with Business Development to align member needs with OCHIN products and services and guide the team to meet strategic metrics.
This 100% remote role supports nationwide members, reports to the CXO, and requires strong healthcare IT, Epic PM proficiency, and leadership to drive customer outcomes and satisfaction.
Qualifications
- 8+ years of experience with Health IT products including EHRs, billing/claims, or related systems.
- Epic PM and EMR knowledge with 5+ years of experience; certification preferred.
- Experience delivering Epic product demos or training.
Responsibilities
- Lead and maximize member relationships to meet/exceed organizational metrics.
- Represent OCHIN products and services to partners with sales and BD support.
- Provide expertise in acute care and ambulatory domains to upskill the team.
- Ensure initial response to information requests within 48 hours; escalate as needed.
- Provide quarterly, actionable member status reviews to CXO and leadership.
- Keep product information current; share use cases with the team and customers.
- Collaborate with business development to align member needs with offerings.
- Travel as needed; primary engagement with members is virtual.
Skills
Education
Tools
Job description
OCHIN is seeking a Director of Member Success to lead the Account Management team, ensuring high-touch, proactive engagement with acute care and ambulatory members. You will partner with Business Development to align member needs with OCHIN products and services and guide the team to meet strategic metrics.
This 100% remote role supports nationwide members, reports to the CXO, and requires strong healthcare IT, Epic PM proficiency, and leadership to drive customer outcomes and satisfaction.
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