Remote Director, Field Access & Patient Support

Merck; Dayton (OH); On-site; USD 142,000 - 224,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement

Paid holidays and vacation

Compassionate and sick days

Job summary

Merck is seeking an Associate Director, Field Access Management to lead a team of Field Access Managers and drive patient access initiatives across Field Sales, Marketing, Market Access and Public Affairs. You will build trusted relationships and coach staff to deliver compliant access programs with a patient‑centric focus.

The role requires deep knowledge of payor landscapes, hub and patient support operations, and the ability to influence diverse stakeholders while traveling 30‑35% to support

Qualifications

• Bachelor’s degree and 5+ years in the pharmaceutical/biotech industry.
• Minimum 3 years of experience in patient support, healthcare sales or operations, project management, or reimbursement support.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes.
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.

Responsibilities

• Train, educate, coach, and lead a team of Field Access Managers (FAMs).
• Execute the field access strategy and oversee the success of the Field Access Management Team for which you are responsible.
• Understand Regional Payor and Medicaid coverage and provide market access education via approved materials to the Field Access Management team.
• Assist with ongoing maintenance of standard operating procedures (SOPs) regarding Hub, specialty pharmacy, field access managers, and appropriate interactions with field sales teams to support appropriate access to therapy.
• Provide proactive field‑based access education to internal and external stakeholders by identifying and educating around access issues and sharing successes.
• Educate and communicate technical knowledge of patient enrollment process, payer coverage policies, prior authorization process, appeals process, patient support programs, and Hub operations to Field Access Management team.
• Participate in cross‑functional meetings with sales, market access, and marketing to ensure alignment and understanding of the access landscape, issues, and field access strategy.

Skills

Customer-Focused

Data Analysis

Pricing Strategies

Direct Marketing

Healthcare Policies

Interpersonal Relationships

Market Access Strategies

Market Research

Operational Marketing

People Leadership

Pricing Processes

Product Management

Stakeholder Management

Strategic Thinking

Transfer Pricing Documentation

Education

Bachelor’s Degree

Job description

Merck is seeking an Associate Director, Field Access Management to lead a team of Field Access Managers and drive patient access initiatives across Field Sales, Marketing, Market Access and Public Affairs. You will build trusted relationships and coach staff to deliver compliant access programs with a patient‑centric focus.

The role requires deep knowledge of payor landscapes, hub and patient support operations, and the ability to influence diverse stakeholders while traveling 30‑35% to support