Remote Director, Consumer Insights & Insights Platform

Openkrill; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

HSA company contributions

401K with company match

Job summary

Ashley Digital, the e-commerce engine behind Ashley Furniture, seeks a Director, Consumer Insights to build a modern insights capability bridging consumer voices with product, experiences, and growth. This role will own the insights operating model, custom research roadmap, and a knowledge hub across Ashley's priorities, shaping questions and driving adoption across teams.

Reporting to the VP of Product Marketing, the director will partner across units; Tampa, FL is preferred, with openness to

Qualifications

• 8+ years in consumer insights, market research, UX research, strategy, product marketing, or customer experience; director-level experience preferred.
• Proven experience designing and executing custom research and synthesizing multi-source data into insight storytelling.
• Ability to connect consumer signals to product strategy, merchandising, pricing, and growth priorities.
• Fluency with AI-enabled research and knowledge management tools.
• Comfortable operating with incomplete inputs and limited resources while maintaining discipline.
• People management experience with ownership mindset.
• Able and willing to travel to Tampa, FL for on-site meetings.

Responsibilities

• Establish Ashley's insights capability across product, marketing, retail, and customer experience decisions.
• Design and manage learning plans and custom research initiatives with clear objectives and actionable readouts.
• Synthesize data and feedback to develop implications for decision-ready presentations.
• Build relationships and demonstrate value of insights across business units.
• Own insights repository and knowledge hub, including reusable learnings and AI-enabled workflows.
• Create a disciplined intake and prioritization process for insights work.
• Manage and develop one direct report.
• Translate complex research into sharp, memorable executive-ready takeaways.

Skills

Consumer insights

Market research

UX research

Strategy

Product marketing

Customer experience

Director-level experience

Education

Bachelor's degree preferred

Job description

Ashley Digital, the e-commerce engine behind Ashley Furniture, seeks a Director, Consumer Insights to build a modern insights capability bridging consumer voices with product, experiences, and growth. This role will own the insights operating model, custom research roadmap, and a knowledge hub across Ashley's priorities, shaping questions and driving adoption across teams.

Reporting to the VP of Product Marketing, the director will partner across units; Tampa, FL is preferred, with openness to