Remote Director, Clinical Operations & AI Quality

Dearest Care; San Francisco (CA); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Remote work

High equity

Leadership exposure

Job summary

Dearest Care is seeking a Director of Clinical Operations to lead the clinical team, drive QA standards, and scale high‑quality care across care advocates, nurses, and coordinators. You will define metrics, monitor performance, and collaborate with Product and Engineering to embed quality into workflows, including AI‑driven improvements.

You will own the quality narrative, ensure audit readiness, and report to the VP of Operations.

Qualifications

• 5+ years in clinical operations, care delivery, or healthcare quality.
• Experience leading managers or team leads and setting standards.

Responsibilities

• Own quality end-to-end with a 10-star patient experience as north star.
• Define and maintain quality metrics with source of truth.
• Implement continuous quality monitoring across clinical roles and share weekly findings.
• Develop rubrics, calibration, and feedback processes for consistency.
• Lead advocates, nurses, and care coordinators through hiring and growth.
• Oversee staffing, capacity, and productivity to maximize patient-facing time.
• Partner with Product/Engineering to embed quality into workflows and leverage AI.

Skills

Clinical operations

Leadership

SQL

BI tools

HIPAA knowledge

Tools

Metabase

SQL

Job description

Dearest Care is seeking a Director of Clinical Operations to lead the clinical team, drive QA standards, and scale high‑quality care across care advocates, nurses, and coordinators. You will define metrics, monitor performance, and collaborate with Product and Engineering to embed quality into workflows, including AI‑driven improvements.

You will own the quality narrative, ensure audit readiness, and report to the VP of Operations.