Remote Director, AI-Powered Customer Value Delivery

Sapiens; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Sapiens is seeking a Director of Customer Value Delivery to oversee execution and delivery integrity for customer programs. This remote role demands a strategic leader with deep insurance knowledge and expertise in managing complex projects efficiently. The successful candidate will enhance customer relationships, ensuring that milestones are met and value is delivered.

The ideal applicant will possess over 15 years of experience in enterprise software, preferably in senior delivery roles, and must demonstrate leadership in both team management and financial oversight, with a focus on driving commercial outcomes.

Qualifications

• 15+ years of experience leading complex enterprise software programs, including at least 5 years in senior delivery roles.
• Demonstrated expertise in scope control and change management.
• Experience leading global cross-functional teams, including offshore resources.

Responsibilities

• Own end-to-end delivery from initiation to closure.
• Define, manage, and track program milestones effectively.
• Develop customer relationships at the C-suite level.

Skills

Leadership in complex enterprise software programs

Deep insurance domain knowledge

Milestone-based delivery governance

Excellent communication skills

Education

Undergraduate degree

Postgraduate qualification

Tools

AI tools use in project management

SaaS implementation tools

Job description

Sapiens is seeking a Director of Customer Value Delivery to oversee execution and delivery integrity for customer programs. This remote role demands a strategic leader with deep insurance knowledge and expertise in managing complex projects efficiently. The successful candidate will enhance customer relationships, ensuring that milestones are met and value is delivered.

The ideal applicant will possess over 15 years of experience in enterprise software, preferably in senior delivery roles, and must demonstrate leadership in both team management and financial oversight, with a focus on driving commercial outcomes.