Remote Director, AI-Driven Medicare Sales & Agent Experience

Taleo; Minnetonka (MN); Remote; USD 135,000 - 231,000; Full time

Job summary

UnitedHealthcare is seeking a Director, Sales AI Transformation Digital & Agent Experience Product Manager to lead AI product strategy across Medicare shopping and sales experiences, connecting consumer, agent, partner, telesales, and broker-help desk journeys into a unified portfolio.

You will shape persona-specific contexts, ensure privacy and compliance, partner with engineering and operations, and drive delivery, measurement, and continuous improvement while enabling human guidance when

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in AI, ML, generative AI, or AI agents.
• Experience transforming a digital product organization or portfolio.
• Experience leading multiple customer- and employee-facing digital products through strategy, delivery, and lifecycle decisions.
• Ability to connect product experience, architecture, data, and delivery into a roadmap.
• Fluency with modern software delivery, APIs, cloud platforms, data products, and AI architectures.
• Knowledge of conversational AI, IVR, call routing, and agent desktop connectivity.
• Hands-on familiarity with AI-assisted development tools like Claude Code and Codex.
• Experience leading cross-functional teams in large, matrixed environments.
• Strong ability to simplify complexity and communicate with executives.

Responsibilities

• Define and execute a unified product strategy for AI-enabled Medicare shopping, sales, and partner experiences.
• Own the integrated portfolio vision, sequencing, dependencies, and measurable outcomes.
• Translate strategy and user needs into a multi-year transformation roadmap and priorities.
• Rationalize overlapping capabilities and identify shared platform services.
• Establish governance, investment recommendations, and executive communications.

Skills

AI/ML experience

Digital product leadership

Cross-functional leadership

Strategy to delivery

Executive communication

User-first judgment

Portfolio management

Education

Bachelor's degree or equivalent practical experience

Tools

Claude Code

Codex

Job description

UnitedHealthcare is seeking a Director, Sales AI Transformation Digital & Agent Experience Product Manager to lead AI product strategy across Medicare shopping and sales experiences, connecting consumer, agent, partner, telesales, and broker-help desk journeys into a unified portfolio.

You will shape persona-specific contexts, ensure privacy and compliance, partner with engineering and operations, and drive delivery, measurement, and continuous improvement while enabling human guidance when