Remote Direct Loan Specialist I

Golden 1 Talent Acquisition Team; Oregon; Hybrid; USD 30,000 - 33,000; Full time

Job summary

Golden 1 Credit Union is seeking a Direct Loan Processor I to handle end-to-end consumer loan processing in a fast-paced environment. The role is remote (must reside in California) and reports to the Supervisor - Direct Loan Processing within Consumer Direct Lending Operations.

The candidate will ensure accuracy, regulatory compliance, and timely processing while delivering excellent member service. Prior call center or loan processing experience is preferred, with opportunities to grow within a

Qualifications

• HS diploma or GED required.
• Some college preferred.
• 3+ years in a fast-paced call center environment or high-volume loan processing.
• Consumer loan processing experience is a plus.

Responsibilities

• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws.
• Manage a high volume of inbound and outbound loan-related calls and loan applications.
• Continuously develop yourself to solve problems and improve department performance.
• Foster a positive work environment by actively listening to and responding to member and co-worker needs with a courteous and helpful attitude.
• Analyze data, research, and collect documentation, and prepare loan documents with minimal errors.
• Obtain and verify required DMV documentation to properly record the company's lien on loan collateral.
• Collaborate with peers across departments to carry out key steps in the loan application process.
• Audit various operational documents to ensure compliance and accuracy.
• Maintain knowledge of Golden 1 lending policies and procedures to ensure compliance.
• Provide email correspondence, respond to chats, conduct audits, assist with escalated calls and branch emails.
• Identify and mitigate potential fraud, suspicious activity, and identity theft.
• Conduct member interviews, perform financial calculations on proof of income, and gather information to determine loan funding suitability.
• Prepare loan documents and send to members for signing; prepare approved loans for disbursement.
• Monitor emails and chats; collaborate in real-time and respond promptly.
• Participate in video conferences and virtual meetings.
• Provide effective oral and written communication to aid employees and follow up on inquiries with professional tone.
• Provide exceptional customer service to Golden 1 members, dealerships, and outside finance companies.
• Perform other tasks as assigned.

Skills

Communication skills

Detail-oriented

Customer service

Education

High School Diploma or GED

Some college

Job description

Golden 1 Credit Union is seeking a Direct Loan Processor I to handle end-to-end consumer loan processing in a fast-paced environment. The role is remote (must reside in California) and reports to the Supervisor - Direct Loan Processing within Consumer Direct Lending Operations.

The candidate will ensure accuracy, regulatory compliance, and timely processing while delivering excellent member service. Prior call center or loan processing experience is preferred, with opportunities to grow within a