Remote Digital Operations Project Lead

Censeo Consulting Group; Washington (District of Columbia); Hybrid; USD 50,000 - 72,000; Full time

Job summary

Censeo Consulting Group is seeking a Project Coordinator to support digital operations and RegTech client initiatives. This role focuses on managing intake, coordinating website updates, supporting customer-facing services, and driving operational improvements across multiple workstreams.

The Ideal Candidate will participate in daily standups, produce monthly reports, analyze trends, and document processes to improve clarity and efficiency.

Qualifications

• BA/BS with strong academic background.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Customer service mindset with strong stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage intake, tracking, and execution of website update requests.
• Use content management systems (CMS), including Wagtail, to publish and update website content.
• Ensure accuracy, timeliness, and consistency of all content updates.
• Participate in daily standups and regular stakeholder meetings.
• Develop client deliverables, including monthly reports and operational summaries.
• Conduct qualitative and quantitative analysis to identify trends, risks, and opportunities.
• Develop and maintain reporting to track operational performance and user experience metrics.
• Perform quality assurance reviews to ensure high-quality outputs.
• Document and standardize processes to improve clarity and efficiency.
• Communicate effectively with stakeholders, including senior-level personnel.
• Provide surge support during high-volume periods and staff absences.
• Support special projects and ad hoc initiatives across teams.
• Collaborate with cross-functional stakeholders to ensure seamless delivery.
• Triage, respond to, and document incoming inquiries from external stakeholders.
• Use CRM tools (e.g., Salesforce) to manage cases and elevate complex issues as needed.
• Support development of biweekly and monthly reports.
• Analyze user trends and feedback to identify opportunities for improvement.
• Participate in team and client meetings.
• Provide administrative and operational support, including presentations, documentation, and audits.

Skills

Analytical skills

Problem solving

Written and verbal communication

Stakeholder management

Multitasking in fast-paced environment

Education

BA/BS with strong academic background

Tools

CMS (Wagtail)

Salesforce CRM

Job description

Censeo Consulting Group is seeking a Project Coordinator to support digital operations and RegTech client initiatives. This role focuses on managing intake, coordinating website updates, supporting customer-facing services, and driving operational improvements across multiple workstreams.

The Ideal Candidate will participate in daily standups, produce monthly reports, analyze trends, and document processes to improve clarity and efficiency.