Remote Digital Project Coordinator

urbaninsight; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Employer-paid premiums (95%)

Paid time off (15 days increasing to 6

Holiday time off (~10 days per year)

401(k) plan with employer match

Training plan and time to study

Job summary

Urban Insight in Los Angeles seeks a Digital Project Coordinator to own support client workflows, translate requests into developer tasks, and ensure site security and timely updates.

You will balance QA, ticket prioritization, and coordination with designers and engineers, while maintaining clear client communication and proactive documentation in a fast-paced, remote-friendly agency. The role supports growth into a Senior PM path.

Qualifications

• Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development.
• Demonstrated ability to coordinate and prioritize support requests.
• Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues.
• Strong client communication and presentation skills.
• Ability to produce concise, clear, professional memos, documentation, and ticket requirements.
• Active use of AI tools in your current workflow to improve project delivery efficiency.
• Bachelor’s degree in a related field or equivalent experience.
• Previous success working remotely.
• Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus.

Responsibilities

• Service Desk & Support Delivery – Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk. Keep client websites secure and up-to-date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates.
• Client Relationship Management – Serve as a dependable client contact for Support accounts. Proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check-in meetings.
• Project Management & Execution Support – Shadow Senior Project Managers on large-scale, complex client engagements to learn agency delivery methodologies and project lifecycles, while actively supporting day-to-day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry.
• Process & Delivery Excellence – Manage support schedules, project budgets, and ticket scopes proactively. Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking.
• Tool & AI Exploration – Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team.

Skills

PM experience

Ticket prioritization

Drupal/WordPress

Client communication

Documentation

AI tools

Bachelor's degree

Remote work

Agile/Scrum/Kanban

Education

Bachelor's degree (related field) or equivalent

Tools

Drupal

WordPress

Job description

Urban Insight in Los Angeles seeks a Digital Project Coordinator to own support client workflows, translate requests into developer tasks, and ensure site security and timely updates.

You will balance QA, ticket prioritization, and coordination with designers and engineers, while maintaining clear client communication and proactive documentation in a fast-paced, remote-friendly agency. The role supports growth into a Senior PM path.