Remote Digital Customer Analytics Lead - Insurance

Idexcel Inc.; Dallas (TX); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Idexcel Inc. is seeking a hands-on Manager of Digital & Customer Journey Analytics to bridge digital user behavior with enterprise data and business outcomes.

You will analyze web and mobile clickstreams using Adobe Analytics, and leverage SQL and Python to integrate behavioral data with policy, claims, demographics, and financial performance. You will collaborate with Finance, Policy, Marketing, and Data Engineering to deliver an end-to-end view of the customer journey and present insights to

Qualifications

• Minimum of 6 years of experience in customer journey analytics in Insurance highly preferred.
• BA/BS Degree preferred.
• Insurance Domain Knowledge: Prior experience within the insurance sector (ideally Property & Casualty / P&C), with familiarity of quote-to-bind funnels and claim filing journeys.
• Cloud Data Warehousing: Hands-on experience working with Snowflake, Databricks, or other cloud-based data environments.
• Advanced Statistical Techniques: Familiarity with forecasting, propensity modeling, or digital personalization engines.

Responsibilities

• Perform deep-dive analysis of web and mobile clickstream datasets using Adobe Analytics to identify customer friction points and conversion opportunities.
• Dashboarding & Reporting: Design, build, and maintain highly interactive dashboards, reports, and custom visualizations in Adobe Analysis Workspace.
• Advanced Journey Mapping: Conduct conversion funnel, fallout, flow, attribution, and customer journey analyses to streamline the end-to-end digital experience.
• Metrics & Segmentation: Establish robust digital KPIs, custom segments, and calculated metrics that align behavioral trends with corporate goals.
• Data Synthesis (SQL/Python): Use SQL and Python to extract, transform, and analyze large-scale, unstructured web behavior data.
• Cross-Domain Connection: Connect digital clickstream records with enterprise databases containing policy records, claims history, financial ledger details, and demographic profiles to create an end-to-end view of the customer journey.
• Performance Driver: Translate customer behavior insights into actionable strategies to improve customer retention, boost digital policy adoption, and optimize marketing spend.
• End-To-End Insights: Partner with leaders across the Customer, Policy, and Finance domains to align digital metrics with actual financial and operational outcomes. Presenting to Leadership: Package analytical findings into clear, visually compelling presentations and narrative summaries that recommend specific product positioning and strategic actions

Skills

Customer journey analytics

Data analysis

Cross-functional collaboration

Education

BA/BS degree preferred

Tools

Adobe Analytics

SQL

Python

Job description

Idexcel Inc. is seeking a hands-on Manager of Digital & Customer Journey Analytics to bridge digital user behavior with enterprise data and business outcomes.

You will analyze web and mobile clickstreams using Adobe Analytics, and leverage SQL and Python to integrate behavioral data with policy, claims, demographics, and financial performance. You will collaborate with Finance, Policy, Marketing, and Data Engineering to deliver an end-to-end view of the customer journey and present insights to