Remote Dialer Campaign Strategy & Optimization Lead

Visa Hunt; United States; On-site; USD 86,000 - 119,000; Full time

Job summary

Humana is seeking a Senior Channel Development Professional to lead the dialer campaign strategy, optimizing outreach to maximize engagement and efficiency. The role collaborates with Operations, Marketing, Analytics, Technology, and external vendors to translate business goals into actionable outreach programs.

The candidate will own dialer performance from planning through optimization, leveraging data-driven insights and test-and-learn approaches to continuously improve campaign effectiveness

Qualifications

• 5+ years of experience in campaign management, contact center operations, dialer strategy, marketing operations, member engagement, or business analytics.
• Proven experience managing outbound and inbound campaigns with focus on conversion, contact rate, and efficiency.
• Experience developing campaign targeting strategies, segmentation models, and performance optimization initiatives.
• Experience working cross-functionally with Operations, Marketing, Analytics, Technology, and Vendor partners.

Responsibilities

• Own dialer campaign performance from planning through optimization.
• Partner with Operations, Marketing, Analytics, Technology, Contact Center, and external vendor teams to drive campaign effectiveness.
• Translate business goals into actionable outreach strategies and test-and-learn initiatives.
• Monitor performance metrics and identify opportunities to improve contact rates and cost efficiency.

Skills

Campaign management

Dialer strategy

Cross-functional collaboration

Analytics

Lead management

Education

Bachelor's degree

Tools

Dialer platforms

Contact center technologies

Job description

Humana is seeking a Senior Channel Development Professional to lead the dialer campaign strategy, optimizing outreach to maximize engagement and efficiency. The role collaborates with Operations, Marketing, Analytics, Technology, and external vendors to translate business goals into actionable outreach programs.

The candidate will own dialer performance from planning through optimization, leveraging data-driven insights and test-and-learn approaches to continuously improve campaign effectiveness