Remote Desktop Support Technician

Business Staffing Solutions; San Juan (PR); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in Human Resources is seeking a bilingual Remote Desktop Support Technician to provide enterprise-level technical assistance. The role involves troubleshooting software and hardware issues, managing user accounts, and ensuring high customer satisfaction through effective communication. Ideal candidates will possess strong problem-solving abilities and relevant technical skills.

Qualifications

• Fluency in Spanish and English (spoken and written).
• Proven experience in technical support or relevant position.
• Basic understanding of networking (DNS, DHCP, VPN).

Responsibilities

• Provide first-level technical support to internal users via phone, email, and chat.
• Diagnose and resolve hardware, software, application, and connectivity issues.
• Document solutions and maintain up-to-date incident records.

Skills

Problem-solving

Communication

Customer service

Education

Degree in Computer Science, Engineering or relevant field

Tools

Active Directory

Remote support tools

Ticket management tools

Job description

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Account Manager at Business Staffing Solutions

We are seeking a bilingualhighly skilled Remote Desktop Support Technicianto provideenterprise-level technical assistanceto end users. This role involvestroubleshooting software and hardware issues, managing remote access tools, and ensuring seamless IT support. The ideal candidate will havestrong problem-solving abilities, excellent communication skills, and a customer-focused approachto deliver efficient and effective remote IT solutions.

Responsibilities and Duties

• Provide first-level technical support to internal users via phone, email, and chat.
• Manage user accounts, passwords, and permissions using Active Directory.
• Diagnose and resolve hardware, software, application, and connectivity issues.
• Utilize remote access tools to identify and resolve technical incidents.
• Escalate complex issues to second-level support when necessary.
• Document solutions and maintain up-to-date incident records in the ticket management system.
• Maintain high customer satisfaction through effective and proactive communication.

Requirements:

• Fluency in Spanish and English (spoken and written).
• Proven experience in technical support or relevant position
• Knowledge ofActive Directoryfor user and group management.
• Experience withremote support tools(TeamViewer, AnyDesk, Remote Desktop, etc.).
• Basic understanding of networking (DNS, DHCP, VPN).
• Experience with ticket management tools (ServiceNow, Zendesk, or similar).
• Excellent communication and customer service skills.
• Degree in Computer Science, Engineering or relevant field
• Certification such as ITIL, CompTIA A+, Microsoft 365 Certified is a Plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources

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