Remote Desktop Support Engineer

Birlasoft ( India ) Limited; Indiana (PA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Remote Desktop Support Specialist to manage and provide technical support for remote desktop roles. This exciting position involves troubleshooting hardware and software issues, ensuring seamless remote access, and collaborating with IT teams to enhance service delivery. The ideal candidate will have a strong background in technical support and remote desktop management, with a focus on improving user experience and system performance. Join a dynamic team dedicated to delivering top-notch support and innovative solutions in a fast-paced environment.

Qualifications

• Experience in providing technical support for remote desktop issues.
• Knowledge of managing remote desktop infrastructure and security.

Responsibilities

• Provide technical assistance for remote desktop issues and guide users.
• Manage remote desktop infrastructure and ensure service performance.

Skills

Technical Support

Troubleshooting

Remote Desktop Management

Network Issues Diagnosis

Education

Bachelor's Degree in Computer Science

Certification in IT Support

Tools

Remote Desktop Software

Monitoring Tools

Job description

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Location: INDIA - MUMBAI - BIRLASOFT OFFICE

Description

This job involves managing remote desktop roles essential for providing technical support and ensuring smooth remote access to systems and applications. The key responsibilities include:

1. Remote Desktop Support Specialist: Provides technical assistance and troubleshooting for remote desktop issues, responds to customer inquiries via phone, email, or chat, diagnoses and resolves hardware, software, and network issues, and guides users through installation and configuration of software and hardware.
2. Remote Desktop Administrator: Manages and maintains remote desktop infrastructure, ensures security and performance of remote desktop services, configures and updates remote desktop servers and clients, and monitors system performance to implement improvements.
3. Remote Desktop Session Host: Hosts session-based applications and desktops for users, manages user sessions, ensures resource availability, and provides access through various remote desktop clients.
4. Remote Desktop Engineer: Designs and implements remote desktop solutions, collaborates with IT teams to integrate services, conducts performance tuning and capacity planning, and maintains documentation.

Providers

• SAP as a service provider: Uses "route" for session stickiness, "careerSiteCompanyId" to direct requests to the correct data center, and "JSESSIONID" to identify visitors during sessions.
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