Remote Desktop & IT Support Engineer

Ascend Technologies; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings options

Flexible time off (FTO)

Professional development opportunities

Job summary

Ascend Technologies is seeking a Desktop Engineer to provide advanced desktop and end-user support, including server and network environments such as Active Directory, Entra ID, M365, and related infrastructure.

The role emphasizes collaboration with Tier 1–3 teams, ticket triage, and proactive communication. Remote work option offered, with a salary range and comprehensive benefits described in the posting.

Qualifications

• Customer service and communication skills to interact with nontechnical staff and executives.
• Strong troubleshooting and problem-solving ability in dynamic environments.
• Ability to manage multiple tasks and prioritize under pressure.
• Solid background with Windows client/Server OS, Active Directory, Exchange, and M365.
• Experience with MS 365 Admin Portal, Azure AD, Entra, Autopilot.

Responsibilities

• Understand issues, analyze problems, and provide systematic solutions.
• Escalate and collaborate with Tier 2/3 teams as needed.
• Triage and resolve end-user hardware, software, and peripheral issues with Tier 1-3 teams.
• Manage ticket queues, update tickets daily, and document troubleshooting steps.
• Provide timely, clear communication to end users regarding status and resolution.

Skills

Customer Service & Communication

Troubleshooting & Problem Solving

Multitasking & Efficiency

Windows & Active Directory

M365 Admin Portal / Azure AD

Mobile device support

Tools

Windows Server OS

Office Suite

M365 Admin Portal

Azure AD

Entra ID

Citrix

Firewalls

Job description

Ascend Technologies is seeking a Desktop Engineer to provide advanced desktop and end-user support, including server and network environments such as Active Directory, Entra ID, M365, and related infrastructure.

The role emphasizes collaboration with Tier 1–3 teams, ticket triage, and proactive communication. Remote work option offered, with a salary range and comprehensive benefits described in the posting.