Remote Deployment Specialist

Lensa; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Remote Upgrade Specialist to join their dynamic team. In this role, you'll be responsible for deploying software upgrades and patches on medical devices, ensuring compliance with regulatory standards, and collaborating across multiple teams. This position offers the flexibility to work remotely, with opportunities to enhance your skills in a supportive environment. If you're passionate about technology and healthcare, and eager to make a difference, this is the perfect opportunity for you!

Benefits

Flexible working hours

Remote work options

Professional development opportunities

Qualifications

• 2-3 years of applied experience in IT or related fields.
• Strong technical orientation with remote software deployment experience.

Responsibilities

• Deploy software upgrades and patches remotely on medical devices.
• Collaborate with project teams and maintain high-quality standards.

Skills

Communication Skills

Technical Problem Solving

Application Deployment

Troubleshooting

Remote Access Tools

Education

Background in Computer Science

Experience in Healthcare

Tools

Windows OS

Active Directory

SQL

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, BD (Becton, Dickinson and Company), is seeking professionals. Apply via Lensa today!

Job Description Summary

This position is responsible for deploying software upgrades, patches, and fixes remotely using the BD Remote Services Support (RSS) and BD Provision Portal software solutions on customer medical devices. The position will be accountable for working cross-functionally in a team environment across multiple geographies and time zones.

Job Description

I. Department Overview

The BD Technology & Engineering team provides technical system recommendations/requirements to BD’s customers and assists with deploying servers and software for local projects. Remote Upgrade Specialists remotely upgrade medical device software in waves, perform system health checks, device preparation, and troubleshooting, collaborating with project teams, customers, support centers, and development teams as needed.

II. Purpose

Responsible for deploying software upgrades, patches, and fixes remotely using BD RSS and BD Provision Portal on customer medical devices, working cross-functionally across geographies and time zones.

III. Specific Duties, Activities, and Responsibilities

• Assist MMS with Field Action execution, including customer notifications, acknowledgment forms, and follow-ups.
• Ensure all project records are accurate and up to date.
• Ensure compliance with all relevant BD policies, procedures, and regulatory requirements.
• Support BD product teams to complete remediation projects successfully.
• Build effective relationships across functions and locations.
• Maintain high-quality standards in work delivery.
• Demonstrate adaptability, manage multiple tasks, and work independently.
• Maintain emotional awareness and professionalism.
• Follow procedures in an FDA-regulated environment.
• Assist in developing processes and procedures to support department strategies.
• Identify workflow improvements to enhance productivity.
• Communicate effectively with customers and internal teams.
• Maintain reporting tools and track metrics diligently.
• Seek initiatives to broaden skills and support organizational capabilities.
• Develop and update process documentation.
• Assist in peer training as needed.

IV. Knowledge, Skills, and Abilities

Communication: Participate in conference calls, establish rapport with customers, support team with product expertise, share feedback, and communicate change effectively.

Technical: Communicate health check results, troubleshoot, deploy software remotely, collaborate on specifications, and demonstrate problem-solving skills.

Administrative: Contribute to documentation, participate in projects, work independently, ensure timely documentation, and improve processes.

V. Qualifications

• Background in Computer Science, Technology, Healthcare, or equivalent experience.
• 2-3 years of applied experience.
• Proficiency in English.
• Strong technical orientation, experience with application deployment, troubleshooting, and understanding of Windows OS, Active Directory, cloud computing, SQL, and remote access tools.

VI. Other

• Flexible working hours, including nights and weekends; ability to work remotely.

Additional Details

Location: MYS Kuala Lumpur - Jalan Kerinchi

Employment type: Full-time, Mid-Senior level, in IT Services and Consulting industries.