Remote Dental Onboarding & Training Specialist

Deep End Talent Strategies; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision plans

Unlimited paid time off

401k plan with company match

Remote within the US

Job summary

Incisive is hiring an Onboarding & Training Specialist to own the first and most critical phase of the customer lifecycle: onboarding, training, and early adoption. You will be the primary point of contact for new practices from scanner delivery through their first successful cases and transition to steady-state usage.

The quality of this first experience directly impacts customer confidence, utilization, and long-term retention.

Qualifications

• 3+ years experience in onboarding, training, or clinical/digital enablement.
• Dental technology or dental practice experience required.
• Hands-on familiarity with intraoral scanning workflows; experience with Sirios X3, Trios, or ICAM a plus.
• Clear communicator with strong instructional presence; comfortable leading live virtual training and clinical guidance.
• Strong troubleshooting instincts and attention to detail.
• Organized, reliable, and comfortable operating in a fast-moving environment.
• Ability to work Eastern or Central Time Zone hours (required).
• Bonus: Experience with ICAM / photogrammetry.

Responsibilities

• Practice Onboarding Lead: end-to-end onboarding for new practices from scanner delivery through first successful cases and handoff to steady-state.
• Guide practices through a structured onboarding program with clear milestones, adapting delivery to each practice's staff structure, learning style, and pace.
• Create and configure lab accounts; coordinate directly with lab partners on practice preferences, case workflows, and submission requirements.
• Ensure practices understand Incisive's value proposition, quality standards, and how the lab network operates.
• Facilitate change management with dentists and practice leaders to build buy-in for digital workflow adoption.
• Clinical & Workflow Training: Deliver engaging virtual (and occasionally in-person) training sessions across our supported scanner platforms (Sirios X3, Trios, and ICAM), covering scanning workflows (crowns, bridges, implants), case submission and lab-specific workflows, and scanner care and maintenance.
• Provide hands-on, live scanning coaching so clinical teams can practice under guidance.
• Provide live chairside support for early cases to ensure first-case success.
• Deliver advanced training for complex workflows (AOX, dentures, complex restorative) as needed.
• Provide retraining and follow-up sessions to drive sustained adoption and utilization.
• Early Adoption & Performance Monitoring: Monitor first cases and early scan quality; deliver clear, constructive feedback to improve technique.
• Track early practice performance against activation milestones and time-to-value targets.
• Identify gaps in adoption or utilization and run targeted follow-up to close them.
• Identify early risk signals during onboarding and elevate proactively to Customer Success.
• Continuous Improvement: Document onboarding outcomes, recurring friction points, and training effectiveness; recommend improvements to training curriculum, materials, and onboarding processes as we scale.

Job description

Incisive is hiring an Onboarding & Training Specialist to own the first and most critical phase of the customer lifecycle: onboarding, training, and early adoption. You will be the primary point of contact for new practices from scanner delivery through their first successful cases and transition to steady-state usage.

The quality of this first experience directly impacts customer confidence, utilization, and long-term retention.