Manager, Data Operations

Gravity IT Resources; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Gravity IT Resources is seeking a Manager, Data Operations to lead a small technical team while handling day-to-day data operations, PBM data, and SFTP management. This remote, full-time role combines hands-on data work with leadership and client-facing responsibilities.

The ideal candidate has strong PBM experience, expertise in eligibility/accumulator data, and a proven track record in Agile leadership as a Scrum Master, driving automation and change control across production systems.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years in data operations or a PBM/adjudicator data role.
• Direct PBM experience with eligibility files and claims adjudication.
• Management experience with coaching and accountability.
• SFTP setup, configuration, and management.
• Change control experience in regulated healthcare data.
• Scrum Master experience or strong Agile knowledge.
• Fluency with SQL and data automation concepts.
• Strong client communication and stakeholder management.
• Willingness to travel approximately 10–20%.

Responsibilities

• Lead and develop a small technical team while remaining hands-on.
• Oversee accuracy, integrity, and timeliness of eligibility and accumulator data.
• Manage file layouts, data mapping, and file ingestion and delivery.
• Apply PBM knowledge to identify and resolve data issues.
• Manage SFTP setup, configuration, and file transmissions for clients.
• Develop and improve coding automations to reduce manual work.
• Monitor file transmissions and lead troubleshooting.
• Own change control for client data, file layouts, and production systems.
• Ensure changes are documented, tested, and approved before production.
• Serve as Scrum Master, facilitating sprint planning, standups, retrospectives, and prioritization.
• Work with clients and stakeholders to address data issues and onboarding.
• Translate technical data and file issues into clear business terms.

Skills

Leadership

Data operations

SQL

Scrum Master

Client communication

Automation

SFTP management

Change control

Team coaching

Stakeholder management

Education

Bachelor's degree or related field

Tools

SFTP tools

Job description

Manager, Data Operations

Remote | Full Time
No sponsorship available

Position Summary

The Manager, Data Operations is a hands-on technical leader responsible for the accuracy, reliability, and security of client eligibility and accumulator data. This role manages a small specialized team while remaining actively involved in data operations, SFTP management, automation, change control, and troubleshooting.

The ideal candidate has strong, direct PBM experience and understands eligibility files, accumulator logic, and claims adjudication. This is a working leadership role that also serves as Scrum Master and requires direct interaction with clients when issues, onboarding, or escalations arise.

What You'll Do

• Lead, coach, and develop a small technical team while remaining hands-on with day-to-day work.
• Oversee the accuracy, integrity, and timeliness of eligibility and accumulator data.
• Manage file layouts, data mapping, and eligibility/accumulator file ingestion and delivery.
• Apply PBM claims adjudication knowledge to identify and resolve data issues.
• Manage SFTP setup, configuration, and file transmissions for clients and vendors.
• Develop and improve coding automations to reduce manual processes and errors.
• Monitor file transmissions and lead troubleshooting when issues occur.
• Own change control processes for client data, file layouts, and production systems.
• Ensure changes are documented, tested, and approved before production.
• Serve as Scrum Master, facilitating sprint planning, standups, retrospectives, and team prioritization.
• Work directly with clients and internal stakeholders to address data issues, onboarding, and escalations.
• Translate technical data and file issues into clear business terms.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years of experience in data operations, file management, or a related PBM/TPA/adjudicator data role.
• Direct, hands-on PBM experience, including eligibility files, accumulator data, and claims adjudication.
• Previous management experience, including coaching and holding team members accountable.
• Experience with SFTP setup, configuration, and management.
• Experience with change control in a regulated or healthcare data environment.
• Scrum Master experience or strong knowledge of Scrum/Agile practices.
• Hands-on technical fluency with SQL, file specifications, and/or automation code.
• Strong communication skills with the ability to work directly with clients.
• Strong organizational and prioritization skills.
• Willingness to travel approximately 10-20%.

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.