Remote Data Analyst — Ops Insights & Forecasting

ModSquad, Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

ModSquad is seeking a Data Analyst to focus on reporting and analytics for operations. You will turn data into stories with actionable insights, help with forecasting, and deliver timely analysis to flag opportunities and risks.

Responsibilities include daily reporting and dashboards, KPI and SLA monitoring, capacity planning, WFM integration and root-cause analysis to drive process improvements. The role is remote with standard M-F hours.

Qualifications

• Advanced Google Sheets with Pivot Tables and Lookups.
• Experience with Zendesk Explore; Tableau is a plus.
• Familiarity with Workforce Management (WFM) concepts and scheduling analytics.
• Effective communication of complex data to non-technical stakeholders.
• Strong data integrity, discipline, and KPI monitoring.

Responsibilities

• Daily reporting, dashboards and insights to highlight trends, risks and opportunities.
• Monitor KPIs and SLAs to safeguard productivity and accuracy.
• Build forecasting models and capacity insights for staffing and planning.
• Develop staffing heat maps and integrate WFM for coverage optimization.
• Investigate root causes and drive process improvements with actionable solutions.

Skills

Advanced Google Sheets

Pivot Tables & Lookups

Data storytelling

Communication

KPI monitoring

Tools

Zendesk Explore

Tableau

Job description

ModSquad is seeking a Data Analyst to focus on reporting and analytics for operations. You will turn data into stories with actionable insights, help with forecasting, and deliver timely analysis to flag opportunities and risks.

Responsibilities include daily reporting and dashboards, KPI and SLA monitoring, capacity planning, WFM integration and root-cause analysis to drive process improvements. The role is remote with standard M-F hours.