Electric Bike Tech Support Specialist

Ride1Up; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

High demand, high growth industry

Discounts on electric bikes

Potential e-commerce experience

Job summary

Ride1Up is seeking a CSR - Bike Tech Support in San Diego, California. This role requires strong bicycle knowledge and experience in customer support through phone and email channels. The ideal candidate will troubleshoot issues and recommend products while managing high-volume inquiries.

This position is not remote and will involve direct customer interactions through online platforms. The unique opportunity also includes benefits like discounts on electric bikes and the chance to work in a growing e-commerce environment.

Qualifications

• Strong bicycle knowledge with a preference for electric bicycle experience.
• Ability to communicate directly with customers and problem-solve effectively.
• Experience handling high volume inquiries via phone and email.

Responsibilities

• Diagnose warranty cases and provide recommendations remotely.
• Manage customer service inquiries via email and phone using Freshdesk.
• Update customers on production and shipping timelines.

Skills

Bicycle knowledge

Problem solving

Fast typing

Customer communication

Tools

Freshdesk

Zendesk

WordPress

Job description

Ride1Up is seeking a CSR - Bike Tech Support in San Diego, California. This role requires strong bicycle knowledge and experience in customer support through phone and email channels. The ideal candidate will troubleshoot issues and recommend products while managing high-volume inquiries.

This position is not remote and will involve direct customer interactions through online platforms. The unique opportunity also includes benefits like discounts on electric bikes and the chance to work in a growing e-commerce environment.