Remote Cybersecurity Support Engineer Fellow

Axonius; Northern (KY); Remote; USD 12,000 - 18,000; Full time

Job summary

Axonius is partnering with the DoD SkillBridge program to offer transitioning military service members a structured, hands-on fellowship designed to launch a career in corporate cybersecurity account management.

As a Technical Support Engineer Fellow, you will train alongside senior team members to resolve complex technical challenges for enterprise customers and serve as a frontline liaison between clients and internal Engineering, Product, and TAM teams.

Qualifications

• Active-duty military service member approved to participate in the DoD SkillBridge program within the final 180 days of service.
• Operational background in military IT, communications, cyber operations, or related technical domain.
• Ability to document, report and communicate technical issues clearly to technical and non-technical audiences.
• Experience with enterprise IT systems or mission-critical infrastructure is a plus.

Responsibilities

• Learn to analyze, diagnose, and resolve complex technical incidents across the Axonius platform.
• Gain hands-on experience managing a live customer ticket queue in Zendesk.
• Create and maintain knowledge base articles in Confluence.
• Coordinate with Engineering, TAM, and Product for escalation and cross-functional collaboration.

Skills

Technical troubleshooting

Customer support

Documentation

Cross-functional collaboration

Ticket management

Tools

Zendesk

Confluence

Job description

Axonius is partnering with the DoD SkillBridge program to offer transitioning military service members a structured, hands-on fellowship designed to launch a career in corporate cybersecurity account management.

As a Technical Support Engineer Fellow, you will train alongside senior team members to resolve complex technical challenges for enterprise customers and serve as a frontline liaison between clients and internal Engineering, Product, and TAM teams.