Remote CX Ops Lead — AI-Driven Success

Veryon; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Veryon seeks a Customer Success Operations Manager to guard the customer journey and manage the tools and processes that create an ideal customer experience. The CX Ops Manager leads long-term initiatives and quick wins through ideation, planning, delivery, enablement, and evaluation.

The role partners with Directors of Customer Success, Directors of Professional Services, and Managers of Customer Support, collaborating with Marketing, Sales, Product & Engineering, and IT to drive repeatable

Qualifications

• Five or more years in operations, project management, customer success, or consulting.
• Ability to manage multiple concurrent programs, deadlines, dependencies, and stakeholders.
• Experience building and scaling tools and process automations, especially leveraging AI.
• Strong data fluency to generate, analyze, and interpret reports from Salesforce, PSA, product usage, and customer feedback.

Responsibilities

• Initiate, lead, execute, and monitor programs across customer experience (CS, Services, Support).
• Contribute to tooling and process optimization and lead documentation and enablement.
• Collaborate with Marketing, Sales, Product, and IT within the customer experience function.
• Establish reporting mechanisms for key performance metrics for regular reviews.
• Develop and implement strategies to maximize product adoption, retention, and expansion.
• Develop and deliver training programs for team members in Customer Experience functions.

Skills

Project management

Data analysis

AI tooling / automation

Cross-functional collaboration

Education

5+ years in Operations/PM/CS/Consulting

Tools

Salesforce

Certinia

Pendo

Job description

Veryon seeks a Customer Success Operations Manager to guard the customer journey and manage the tools and processes that create an ideal customer experience. The CX Ops Manager leads long-term initiatives and quick wins through ideation, planning, delivery, enablement, and evaluation.

The role partners with Directors of Customer Success, Directors of Professional Services, and Managers of Customer Support, collaborating with Marketing, Sales, Product & Engineering, and IT to drive repeatable