Remote CX Operations Lead - Strategy, Systems & Insights

Tithely; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Parental leave

Job summary

Tithe.ly is seeking a Sr. Manager of Customer Operations to align systems, processes, reporting, and strategy for the Customer Experience team.

You’ll lead a team of CX Operations & Education Specialists, driving initiatives to boost retention, expansion, and long-term success. You will own CX technology stack management, data integrity, and cross-functional collaboration, including vendor relationships and continuous improvements across Zendesk, HubSpot, Jira, and Pendo.

Qualifications

• 5+ years leading business systems, integrations or ops tech.
• Ability to lead cross-functional initiatives from planning to execution.
• Experience coaching and developing team members.
• Willingness to travel 3–6 times per year.

Responsibilities

• Define CX priorities, OKRs, and project plans with timely delivery.
• Design scalable CX processes to reduce customer and agent friction.
• Forecast staffing and lead cross-functional CX roadmap delivery.
• Own CX reporting, retention metrics, and budget tracking.
• Oversee Help Center, AI-driven support, and customer education programs.
• Lead and develop the CX Operations & Education team.

Skills

Strategic operational leadership

Cross-functional collaboration

People management

Process optimization

Data-driven decision making

Digital fluency

Customer experience tooling

Project management

Education

Bachelor's degree in business, operations, communications or related field

Tools

Zendesk

HubSpot

Assembled

Simplesat

Jira

Pendo

Zapier

ProsperStack

Job description

Tithe.ly is seeking a Sr. Manager of Customer Operations to align systems, processes, reporting, and strategy for the Customer Experience team.

You’ll lead a team of CX Operations & Education Specialists, driving initiatives to boost retention, expansion, and long-term success. You will own CX technology stack management, data integrity, and cross-functional collaboration, including vendor relationships and continuous improvements across Zendesk, HubSpot, Jira, and Pendo.