Remote Senior Manager, CX Operations & Strategy

Tithe; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K

Paid time off

Sick leave

Parental leave

Job summary

Tithe is seeking a Sr. Manager of Customer Operations to lead a remote, US-based CX organization. You will unify systems, processes, and data to optimize the customer experience across churches served by Tithe.

You’ll guide a team of CX Operations & Education Specialists and drive initiatives that improve retention and expansion while shaping the technology stack and cross-functional partnerships. Responsibilities include defining priorities, managing dashboards and reports, and coordinating

Qualifications

• 5+ years managing business systems, integrations, or operational technology.
• Proven ability to improve operations, set priorities, and drive cross-functional initiatives from planning through execution.
• Experience leading, coaching, and developing team members.
• Ability to travel 3–6 times per year.

Responsibilities

• Establish CX priorities, OKRs, and project plans with timely delivery.
• Design scalable CX processes to reduce friction for customers and agents.
• Forecast staffing and resource needs for the CX Operations and Education roadmap.
• Own CX reporting and budgeting across retention, CSAT, NPS, CES, and service levels.
• Oversee Help Center docs, webinars, and cross-functional readiness for new features.

Skills

Communicate effectively

Action oriented

Plan & align

Accountability

Process optimization

Strategic thinking

Change leadership

Digital fluency

Education

Bachelor's degree in business, operations, communications, or a related field

Tools

Zendesk

HubSpot

Assembled

Simplesat

Jira

ProsperStack

Pendo

Zapier

Job description

Tithe is seeking a Sr. Manager of Customer Operations to lead a remote, US-based CX organization. You will unify systems, processes, and data to optimize the customer experience across churches served by Tithe.

You’ll guide a team of CX Operations & Education Specialists and drive initiatives that improve retention and expansion while shaping the technology stack and cross-functional partnerships. Responsibilities include defining priorities, managing dashboards and reports, and coordinating