Remote CX Lead: Customer Experience & Service Design

Momentum, Inc.; Annapolis (MD); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

Momentum, Inc. seeks a Customer Experience Lead to drive a customer-centered strategy across programs, services, and digital channels. You will lead CX initiatives using customer insights, service design, journey mapping, and performance metrics to identify improvements and measure success.

You will collaborate with cross-functional teams to keep customer needs at the center of decisions and priorities, building CX artifacts, defining metrics, and promoting human-centered design.

Qualifications

• Bachelor's degree in a related field.
• ],

Responsibilities

• Develop and implement CX strategies aligned with goals.

Skills

CX Strategy

Stakeholder management

Analytical skills

Communication skills

Facilitation

Education

Bachelor's degree in related field

Tools

Miro

Figma

FigJam

Qualtrics

Medallia

Job description

Momentum, Inc. seeks a Customer Experience Lead to drive a customer-centered strategy across programs, services, and digital channels. You will lead CX initiatives using customer insights, service design, journey mapping, and performance metrics to identify improvements and measure success.

You will collaborate with cross-functional teams to keep customer needs at the center of decisions and priorities, building CX artifacts, defining metrics, and promoting human-centered design.